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I installed an update of firefox this morning and now it won't open. I have tried to remove it and re-install it and although the icon remains, nothing happens when I click on it.

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  • Dernière réponse par Morbus

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I was prompted to install an update this morning which I did. After that, Firefox will not open at all. I click the icon and nothing happens. I tried uninstalling it and then re-installing it with no results.

This happened

Every time Firefox opened

I installed an update this morning.

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-us) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

I was prompted to install an update this morning which I did. After that, Firefox will not open at all. I click the icon and nothing happens. I tried uninstalling it and then re-installing it with no results. == This happened == Every time Firefox opened == I installed an update this morning. == == User Agent == Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-us) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

Toutes les réponses (1)

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Hello Floyd.

Hopefully this support article is what you need:

https://support.mozilla.com/en-US/kb/Firefox+will+not+start

In any case, you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.