Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

I can't remove the fake "your computer is locked up" message, despite following advice.

  • 1 réponse
  • 0 a ce problème
  • Dernière réponse par cor-el

Anthony Thompson
Anthony Thompson
more options

I can't remove the fake "your computer is locked up" message, despite following advice on your and other sites. I even trashed Firefox, downloaded a new one, but on opening it, scam message reappears. I haven't found any solutions in the on-line forums I looked at.

I can't remove the fake "your computer is locked up" message, despite following advice on your and other sites. I even trashed Firefox, downloaded a new one, but on opening it, scam message reappears. I haven't found any solutions in the on-line forums I looked at.

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can do a malware scan, just to be sure.

You can check that those pages aren't set as multiple homepages.

You can check the homepage setting in "Settings -> Home".

Firefox supports multiple homepages separated by '|' (pipe) symbols.

Try to start Firefox in Troubleshoot Mode to see if that works.

  • Mac: hold down the Options key while starting Firefox
  • Windows: hold down the Shift key while starting Firefox

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.