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cannot install Firefox 124.0.2

  • 3 réponses
  • 0 a ce problème
  • 1 vue
  • Dernière réponse par zeroknight

jdhersh
jdhersh
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I am running Edition Windows 11 Home Version 23H2 Installed on ‎10/‎13/‎2022 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0 Device specifications; Device name MSI Processor 12th Gen Intel(R) Core(TM) i7-1280P 2.00 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor

When I click on install Firefox 124.0.2 the following window pops up stating; Sorry, Firefox can't be installed. This version of Firefox requires Microsoft Windows 10 or newer. Please click the OK button for additional information.

Which opens up a new window giving me the following installation requirements.

Firefox System Requirements Firefox 124.0.2 Windows Operating Systems (32-bit and 64-bit) 

   Windows 10 or later

Recommended Hardware 

   1 gigahertz (GHz) or faster compatible processor or System on a Chip (SoC)
   1GB of RAM / 2GB of RAM for the 64-bit version
   500MB of hard drive space

As previously noted, my windows operating system and hardware meet the Firefox System Requirements.

Please let me know what needs to be done to install Firefox 124.0.2

Thank you! John

I am running Edition Windows 11 Home Version 23H2 Installed on ‎10/‎13/‎2022 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0 Device specifications; Device name MSI Processor 12th Gen Intel(R) Core(TM) i7-1280P 2.00 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor When I click on install Firefox 124.0.2 the following window pops up stating; Sorry, Firefox can't be installed. This version of Firefox requires Microsoft Windows 10 or newer. Please click the OK button for additional information. Which opens up a new window giving me the following installation requirements. Firefox System Requirements Firefox 124.0.2 Windows Operating Systems (32-bit and 64-bit) Windows 10 or later Recommended Hardware 1 gigahertz (GHz) or faster compatible processor or System on a Chip (SoC) 1GB of RAM / 2GB of RAM for the 64-bit version 500MB of hard drive space As previously noted, my windows operating system and hardware meet the Firefox System Requirements. Please let me know what needs to be done to install Firefox 124.0.2 Thank you! John

Toutes les réponses (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi John, that's a strange one!

Did you download 124.0.2 because the automatic update failed? (Or you just prefer using full installers rather than updaters?)

Are you using this page for the download:

https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Cela vous a-t-il été utile ?

James
James
  • Top 25 Contributor
  • Moderator
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A thought is perhaps the Firefox stub or setup is being run in Windows compatibility mode as Windows 7, 8, or 8.1?

Cela vous a-t-il été utile ?

zeroknight
zeroknight
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You should still be able to install Firefox from the Microsoft Store.

Cela vous a-t-il été utile ?

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