Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

metamask wallet stopped working on firefox about one week ago- all I get is a spinning wheel and I can not login. firefox and metamask are both updated.

  • 4 réponses
  • 0 a ce problème
  • 2 vues
  • Dernière réponse par cor-el

more options

I am looking for a fix to get my metamask wallet working again on firefox. When i click on the metamask icon all I get is a spinning wheel. I am not able to login and access my my metamask wallet. I am hoping to find a fix prior to performing a recovery with with my seed phrase on another desktop. Any assistance would be greatly appreciated!

I am looking for a fix to get my metamask wallet working again on firefox. When i click on the metamask icon all I get is a spinning wheel. I am not able to login and access my my metamask wallet. I am hoping to find a fix prior to performing a recovery with with my seed phrase on another desktop. Any assistance would be greatly appreciated!

Toutes les réponses (4)

more options

Try disabling all your extensions except for MetaMask.

Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".

Cela vous a-t-il été utile ?

more options

Thank you zeroknight for your reply.

I checked my extensions, MetaMask is the only one enabled. I changed the DNS over HTTPS (DoH) to "Off" (I also tried "Max Protection"). In Connection Settings I changed to "No proxy". Then I shut down my desktop and restarted. I opened MetaMask and got the endless spinning wheel, still not able to login to my wallet. Any additional suggestions would be greatly appreciated.

Cela vous a-t-il été utile ?

more options

A odd suggestion maybe but could you try clearing your cache & deleting any cookies for MetaMask in the Settings area of Firefox? Some issues where sites refuse to load correctly or do other super weird things happen when their cookies get corrupted. Clearing them sometimes magically fixes the weirdness.

Clear cookies and site data in Firefox for current site you're viewing

If that doesn't work, you could try clearing out all the cookies (becareful you'll have to relogin to whatever sites that set cookies to stay logged in). That could catch another domain's cookies that MetaMask might rely on to properly login.

Try looking at all the cookies first though just to see what sites you have in there: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-cookies-for-any-website

Modifié le par NoahSUMO

Cela vous a-t-il été utile ?

more options

You can check the Browser Console for messages related to metamask.

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content. Also enable XHR and Requests

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.