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emails deleted - "delete after xx days"

  • 2 réponses
  • 0 a ce problème
  • 1 vue
  • Dernière réponse par Wayne Mery

jimerie
jimerie
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Since Mozilla has no points of contact I'll just throw this out here.

In early November I made a payment to Mozilla for Thunderbird. The program updated and all seemed well.

What I didn't realize until far too late was that the "delete after xx days button" was pushed and all my emails have been disappearing ever since then. Some were critical. And they are gone forever. Even my archive file is gone. If Thunderbird is going to do a full restore to defaults during any upgrade, that should be announced clearly. My life, and my grand daughter's life have been impacted by this glitch in the Mozilla system and I now regret having paid them a nickel.

CAUTION: watch out for the upgrades and check your file immediately afterwards. And if you ever need to contact Mozilla? Forget it. I liked the Netscape connection with Firefox but this situation really cuts deep. Particularly since it was so unnecessary.

Since Mozilla has no points of contact I'll just throw this out here. In early November I made a payment to Mozilla for Thunderbird. The program updated and all seemed well. What I didn't realize until far too late was that the "delete after xx days button" was pushed and all my emails have been disappearing ever since then. Some were critical. And they are gone forever. Even my archive file is gone. If Thunderbird is going to do a full restore to defaults during any upgrade, that should be announced clearly. My life, and my grand daughter's life have been impacted by this glitch in the Mozilla system and I now regret having paid them a nickel. CAUTION: watch out for the upgrades and check your file immediately afterwards. And if you ever need to contact Mozilla? Forget it. I liked the Netscape connection with Firefox but this situation really cuts deep. Particularly since it was so unnecessary.

Modifié le par Wayne Mery

Toutes les réponses (2)

david
david
  • Top 10 Contributor
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Well, you do have a point of contact: here. I regret you encountered this loss, although this is not an error in Thunderbird but a setting that the user can change. Your donation is appreciated, and it is with such donations that the developers continue to review and improve the features. I concur on your concern about upgrades. You can change the updates from automatic or only with your approval at settings>general. I also encourage all users to do backups prior to authorizing updates in case of errors. Thank you for writing.

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Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Sorry for your difficulty.

There would not have been an intentional change to such a setting (or even unintentional). As release manager I know we have not shipped such a thing. So perhaps a bug.

Question is, where is this setting you refer to? (There are at least two possible locations)

Is it the one in this screen shot?

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