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Unable to Access Moz://a Website - Error Message

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  • 0 a ce problème
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  • Dernière réponse par cor-el

KC4151007
KC4151007
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Hi, Moz://a Support Team

I hope you're doing well,

I'm encountering a problem accessing the Moz://a website due to a persistent pop-up error message. Could you please assist me in resolving this issue?

Any guidance or assistance you can provide would be greatly appreciated.

Thank you for your help.

Best regards, Karlie

Hi, Moz://a Support Team I hope you're doing well, I'm encountering a problem accessing the Moz://a website due to a persistent pop-up error message. Could you please assist me in resolving this issue? Any guidance or assistance you can provide would be greatly appreciated. Thank you for your help. Best regards, Karlie
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cor-el
cor-el
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  • Top 10 Contributor
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An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.