Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

INFO Folder has disappeared after upgrade.

  • 5 réponses
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par Wayne Mery

wmalle
wmalle
more options

After an upgrade, was not able to receive new emails, but had all the current folders. After waiting overnight, I am able to send and receive new emails, BUT an INFO Folder (not Local Folder) has disappeared with lots of important messages. Any suggestions on how to retrieve that INFO Folder? Thank You in advance. 

  -   Will M.
After an upgrade, was not able to receive new emails, but had all the current folders. After waiting overnight, I am able to send and receive new emails, BUT an INFO Folder (not Local Folder) has disappeared with lots of important messages. Any suggestions on how to retrieve that INFO Folder? Thank You in advance. - Will M.

Toutes les réponses (5)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Is it better with 115.2.2 or 115.2.3? Are you using View > Folders > Unified? Is it better with View > Folders > All?

wmalle
wmalle Auteur de la question
more options

Thanks, Wayne Mery, but toggling from "Unified" to "All" Folders did not make my missing Info Folder reappear.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Who is your mail provider? Does the folder show in the subscription list after right+click in folder pane ?

Modifié le par Wayne Mery

wmalle
wmalle Auteur de la question
more options

Hi, Wayne Mery.

Optimum. and NO, Right clicking on Folder pane does NOT seem to resolve the disappearance of the "INFO" Folder. Thsnk you for trying. -Will M.

Modifié le par Wayne Mery

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If it's an imap folder I'm sure the data is still there. We have more fixes coming over the next week that might help.