Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Master password change to primary password

  • 2 réponses
  • 0 a ce problème
  • 4 vues
  • Dernière réponse par Terry

Nicolle LouAllen
Nicolle LouAllen
more options

When master password was changed to primary password, I was logged out of my browser and now my master password doesn't work. I'm locked out. Help!

When master password was changed to primary password, I was logged out of my browser and now my master password doesn't work. I'm locked out. Help!

Toutes les réponses (2)

Dropa
Dropa
more options

Unfortunately when this happens no users on here can help since you lost the password. And what also what is Master password here?

Terry
Terry
more options

Unfortunately, you will have to reset your password which will mean losing saved logins. I suggest that you backup your profile. The files you particularly want are logins.json, logins-backup.json and key4.db.

https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile