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By mistake, I deleted my ESET Password Manager extension. When I went back to Firefox extensions to put it back in, I cannot find ESET Password Manager listed. How do I reinstall it?
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A big thanks to all of you -- each of you provided a piece of the puzzle, and when I started in safe mode, it finally all came together! I feel whole at last!! All of you are wonderful to help out those of us who just don't have enough know-how to muddle through on our own. And I needed all of your ideas, so thanks again to all.
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Hi
This support article should help:
https://help.eset.com/password_manager/3/en-US/install_firefox_extension.html
When I try your advice to install, I get "The add-on downloaded from this site could not be installed because it appears to be corrupt." The extension worked before, and the extension works in a non-Firefox browser, but I prefer Firefox and can't figure out what to do next.
I recommend that you contact ESET for help with their add-on.
rosnfld1 said
When I try your advice to install, I get "The add-on downloaded from this site could not be installed because it appears to be corrupt."
Hmm, I don't get an error. One possible reason for that message is if your system clock is significantly off. Can you double-check?
I checked my system clock -- it is correctly set, but thanks for thinking about this. I've sent a note to ESET to see if they have any ideas.
Does it work to use this alternate installation method:
(A) On the page Paul suggested earlier, right-click the link labeled "Install the ESET Password Manager extension" and choose Save Link As to download the XPI file to your computer.
(B) Open the Add-ons page using either:
- Ctrl+Shift+a (Mac: Command+Shift+a)
- "3-bar" menu button (or Tools menu) > Add-ons
- type or paste about:addons in the address bar and press Enter/Return
(C) On the right side of the page, click the wheel or gear button and choose "Install Add-on from File..." to open a dialog where you can select that XPI file.
Any difference?
Boot the computer in Windows Safe Mode with network support to see if that allows to install the extension.
Solution choisie
A big thanks to all of you -- each of you provided a piece of the puzzle, and when I started in safe mode, it finally all came together! I feel whole at last!! All of you are wonderful to help out those of us who just don't have enough know-how to muddle through on our own. And I needed all of your ideas, so thanks again to all.