Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox will not display & my VPN won't update.

  • 3 réponses
  • 4 ont ce problème
  • 5 vues
  • Dernière réponse par AliceWyman

ssuazo
ssuazo
more options

I get a message to update the VPN, go thru the steps but it never updates. I uninstalled the VPN & downloaded Firefox again; did a restart but Firefox will open but does not display anything. Can you please advise on how to fix the Firefox problem? Thank U!

I get a message to update the VPN, go thru the steps but it never updates. I uninstalled the VPN & downloaded Firefox again; did a restart but Firefox will open but does not display anything. Can you please advise on how to fix the Firefox problem? Thank U!

Toutes les réponses (3)

robsden10
robsden10
more options

I also have this problem....Now I don't have use of vpn for 2 months.

AliceWyman
AliceWyman
  • Moderator
more options

If the problem is about the Mozilla VPN, this is one of our premium products. In order to get premium support from a dedicated agent, please use the following link to submit your question:

AliceWyman
AliceWyman
  • Moderator
more options

ssuazo said
I get a message to update the VPN, go thru the steps but it never updates. I uninstalled the VPN & downloaded Firefox again; did a restart but Firefox will open but does not display anything. Can you please advise on how to fix the Firefox problem? Thank U!

If Firefox starts but does not display any content after uninstalling the Mozilla VPN and you are still having this problem, this is a known issue. See the following discussion: https://support.mozilla.org/en-US/forums/contributors/715120 Mozilla VPN uninstall may break Firefox (nothing loads, vcruntime error)

For a possible solution, see https://support.mozilla.org/en-US/questions/1352302#answer-1495466