Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

My passwords

  • 3 réponses
  • 1 a ce problème
  • 24 vues
  • Dernière réponse par cor-el

nmonster
nmonster
more options

My saved passwords all disappeared! What is going on??

My saved passwords all disappeared! What is going on??

Toutes les réponses (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

So when you go into Lockwise, is it blank? see screenshot

FredMcD
FredMcD
more options

Are you using any password add-ons or program?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you lose other data ?

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.