Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Program crash after migrating Profil folder from PC to laptop (Thunderbird 78.5.0 Windows 10)

  • 1 réponse
  • 1 a ce problème
  • 30 vues
  • Dernière réponse par Wayne Mery

gelchhuber
gelchhuber
more options

Hello this is Guenther, Today on November 23rd, 2020 I migrated my installation of Thunderbird 78.5.0 (64-Bit) from the PC Windows 10 to my laptop also Windows 10. To do this, I installed Thunderbird on the laptop and then replaced the new profile folder with a copy of my old original profile folder. The old profile got the new name. After entering Thunderbird, all directories and email were there.

But when I closed Thunderbird and reopened it, Thunderbird crashed. What can I do to secure my e-mails in the long term and use them on a new computer? Who can help me? Thank you!

My E-Mail is: gelchhuber@aol.com

Hello this is Guenther, Today on November 23rd, 2020 I migrated my installation of Thunderbird 78.5.0 (64-Bit) from the PC Windows 10 to my laptop also Windows 10. To do this, I installed Thunderbird on the laptop and then replaced the new profile folder with a copy of my old original profile folder. The old profile got the new name. After entering Thunderbird, all directories and email were there. But when I closed Thunderbird and reopened it, Thunderbird crashed. What can I do to secure my e-mails in the long term and use them on a new computer? Who can help me? Thank you! My E-Mail is: gelchhuber@aol.com

Toutes les réponses (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

gelchhuber,

Please post your crash IDs here. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird