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Firefox account recovery

  • 4 réponses
  • 2 ont ce problème
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  • Dernière réponse par christ1

gnetnix827
gnetnix827
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Dear Firefox support, 2 step security code 10 digit code is lost and can't sign in to Firefox account. I have set authentification app but I deleted the app while I'm signed in and now I don't get 6 digit code neither. Do I lose my account? I don't want to lose all my bookmarks.

Thank you for your kind help.

Dear Firefox support, 2 step security code 10 digit code is lost and can't sign in to Firefox account. I have set authentification app but I deleted the app while I'm signed in and now I don't get 6 digit code neither. Do I lose my account? I don't want to lose all my bookmarks. Thank you for your kind help.

Solution choisie

You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.

In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.

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Toutes les réponses (4)

christ1
christ1
  • Top 10 Contributor
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Solution choisie

You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.

In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.

gnetnix827
gnetnix827 Auteur de la question
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Thanks for your advice. I opened my account wfrom PC and I was still signed in,so I was able to disable two-step sign in and removed the code. Now,I'm able to sign in to Firefox on my Android. Anyhow, thanks so much for the kind help from you. Have a nice day!

valasudurai
valasudurai
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i have a backup code for account but i have the same issue i am not do this myself but the app was updated itself and deleted every account is that any way to recover my account i have a lot of password stored i lost everything

Modifié le par valasudurai

christ1
christ1
  • Top 10 Contributor
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valasudurai,

please start a new topic for your problem. https://support.mozilla.org/questions/new