Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

ONE website crashes my modem - only with Firefox.

  • 21 réponses
  • 1 a ce problème
  • 4 vues
  • Dernière réponse par Shadow110

more options

Sorry, but this is a repeat of an old problem, with a new glitch.

This is the text of the old question: "When I connect to homedepot.com, after a minute or so, I lose my DSL connection (red light on modem). This ALWAYS happens on that web site and ONLY on that web site. What the hell? It does not happen with (ugh) internet explorer. I am using Firefox 54.0.1 64-bit on Windows 7, SP1."

I have updated to the latest Firefox, and still have the problem on the computer.

I also use Firefox on my Android phone. Today, I connected to homedepot.com using the phone through my wi-fi router. The modem crashed. After reconnecting, I connected to the same site - again through my wi-fi router - using Chrome on my phone, and there was no problem. So it isn't the computer's OS, as was suggested. I have been using Firefox since version 1.0 and have never had any serious - or strange - problems. Hate to give up on it. Any ideas?

Sorry, but this is a repeat of an old problem, with a new glitch. This is the text of the old question: "When I connect to homedepot.com, after a minute or so, I lose my DSL connection (red light on modem). This ALWAYS happens on that web site and ONLY on that web site. What the hell? It does not happen with (ugh) internet explorer. I am using Firefox 54.0.1 64-bit on Windows 7, SP1." I have updated to the latest Firefox, and still have the problem on the computer. I also use Firefox on my Android phone. Today, I connected to homedepot.com using the phone through my wi-fi router. The modem crashed. After reconnecting, I connected to the same site - again through my wi-fi router - using Chrome on my phone, and there was no problem. So it isn't the computer's OS, as was suggested. I have been using Firefox since version 1.0 and have never had any serious - or strange - problems. Hate to give up on it. Any ideas?

Solution choisie

I changed the DNS in my router and then browsed homedepot.com for about ten minutes with no problems.

I had connected the computer directly to the modem, without the router, and still had the problem. But I guess I was using the default DNS then as well.

So I am going to call this fixed and I really do appreciate all of your assistance,

But the fact remains that only Firefox gave this problem. Chrome and IE did not cause the failure.

Again, thanks to all of you.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

more options

DO not forget to shut down Firefox properly using the 3 Bar Menu and Exit, then restart.

  1. 1
  2. 2