Cannot open s certain website with Firefox, works with Int Exp. Why???
Cannot open a certain website with Firefox. I can access the website using Internet Explorer but not using Firefox. I never had this problem using Firefox. It always worked well. I'm running Windows 10. Thanks.
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Please provide public link(s) (no password) that we can check out. No Personal Information Please !
Please explain the problem in detail. What happens? Error messages?
Can you attach a screenshot?
- https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
- use a compressed image type like PNG or JPG to save the screenshot
If it is a secure website then see:
- https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean
- https://support.mozilla.org/en-US/kb/troubleshoot-time-errors-secure-websites
- https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.
- make sure your extensions and filters are updated to the latest version
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Clear the cache:
- Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"
"Remove the cookies" from websites that cause problems.
- Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window