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Google Map does not work properly with firefox. Please help

sylviadoank
sylviadoank
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There is no street view, location and the directions line when I key in the address. I uninstalled and re-install and still the same problem. I tried google map with Chrome and it works just nice. and I'm using the latest version of Firefox. This is very frustrated cause I use everything with Firefox. Please help.

There is no street view, location and the directions line when I key in the address. I uninstalled and re-install and still the same problem. I tried google map with Chrome and it works just nice. and I'm using the latest version of Firefox. This is very frustrated cause I use everything with Firefox. Please help.

Toutes les réponses (3)

smorele
smorele
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Hello, do you have the same issue with Firefox started in safe mode?

sylviadoank
sylviadoank Auteur de la question
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yes same issue even though in safe mode >.<

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Could you try "Lite Mode" to see whether that will load all of the features?

https://www.google.com/maps/?force=lite

More generally, if a site is generally known to work in Firefox, these are general suggestions to try when it stops working correctly:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: You already covered this.