Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Insecure connection warning

  • 3 réponses
  • 3 ont ce problème
  • 3 vues
  • Dernière réponse par philipp

cooperchrisj
cooperchrisj
more options

We recently moved (redirected) our website domain from BlueHost to Squarespace. Previously, the site had an SSL certificate. We're no longer required to have one with SS, since it's "baked in." However, now when people search for our site using Firefox they get an "insecure connection" warning.

I've had the site recrawled by Google and Bing multiple times. Chrome seems to be working fine, but Firefox continues to give the error. What do I do? This is costing us business!

We recently moved (redirected) our website domain from BlueHost to Squarespace. Previously, the site had an SSL certificate. We're no longer required to have one with SS, since it's "baked in." However, now when people search for our site using Firefox they get an "insecure connection" warning. I've had the site recrawled by Google and Bing multiple times. Chrome seems to be working fine, but Firefox continues to give the error. What do I do? This is costing us business!

Toutes les réponses (3)

philipp
philipp
  • Moderator
more options

hi, i don't think it is possible to give a general answer in this case. what is the site in question and what's the exact error message/error code that you are getting in firefox?

cooperchrisj
cooperchrisj Auteur de la question
more options

The website in question is Happy Gymnastics (www.happygymnastics.com)

The message says, "Your connection is not secure. The owner of www.happygymnastics.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website."

To verify on your end, do this:

1. Open Firefox and search for "happy gymnastics" 2. Click on the first search result 3. Verify you get the same error I do.

The problem is that when you follow the three steps I've outlined, Firefox redirects to "https" instead of "http." It's like it won't re-index the new url.

Thanks

philipp
philipp
  • Moderator
more options

hi, i cannot reproduce the issue and land on a http-version of your site on firefox as well. it may be that if a particular firefox version has come across a secure version of your site in the past, it is then upgrading to https by default - this could be the case if your site has served a hsts-header in the past. if you want to work around that i think the only way is to provide a working https configuration of the site - certificate authorities like letsencrypt.org will also provide certs free of charge...