Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Unable to send/receive email

sassypiratequeen
sassypiratequeen
more options

Whenever I click the "get messages" button on Thunderbird, it comes back with this message:

"Sending of password for user dannie8@twc.com did not succeed. Mail server mail.twc.com responded: invalid user name or password."

After this it asks me to type in a new password. I know the password is correct, and I can get to my email using the webmail site, as well as on my tablet. It hasn't received since Jan 11, even tough I still get new messages on my tablet

Any ideas on how to fix this? Is anyone else having this problem?

Whenever I click the "get messages" button on Thunderbird, it comes back with this message: "Sending of password for user dannie8@twc.com did not succeed. Mail server mail.twc.com responded: invalid user name or password." After this it asks me to type in a new password. I know the password is correct, and I can get to my email using the webmail site, as well as on my tablet. It hasn't received since Jan 11, even tough I still get new messages on my tablet Any ideas on how to fix this? Is anyone else having this problem?

Toutes les réponses (4)

christ1
christ1
  • Top 10 Contributor
more options

https://support.mozilla.org/en-US/kb/cannot-receive-messages

sassypiratequeen
sassypiratequeen Auteur de la question
more options

I just tried that and I got the same message

christ1
christ1
  • Top 10 Contributor
more options

You tried what? Please be specific. The article lists several steps to try.

sassypiratequeen
sassypiratequeen Auteur de la question
more options

tried the second option, "Did your ability to receive mail suddenly stop? Was it working before?" because that is the most accurate, and it did nothing. I got the same error message as I did before about invalid username or password.