Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Open containing folder function does not work in download library

  • 3 réponses
  • 3 ont ce problème
  • 3 vues
  • Dernière réponse par cor-el

GoldLeader
GoldLeader
more options

The "open containing folder" function in my download library is not working. When I hover over it the words "open containing folder" pop up. However, when I click on it nothing happens. Any help would be appreciated.

The "open containing folder" function in my download library is not working. When I hover over it the words "open containing folder" pop up. However, when I click on it nothing happens. Any help would be appreciated.

Toutes les réponses (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is "Open Containing Folder" enabled or grayed (disbled)?

The latter indicates that the files are no longer in the location where the file was saved.

GoldLeader
GoldLeader Auteur de la question
more options

Hello. Thanks for your reply. I can't tell for sure but it looks like it may be grayed. However, it doesn't make sense that the files would no longer be in the location where the file was saved because I know they were never moved.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Files may have been removed by Anti-virus or cleanup software if you didn't remove the file yourself. You can try to copy the download link via the right-click context menu to the clipboard and see if you can download the file another time.