Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Update to 31.0 "stub" file and full install file fail to install Firefox. Removed Firefox and tried and it STILL does not install. Windows 7 OS

  • 4 réponses
  • 10 ont ce problème
  • 1 vue
  • Dernière réponse par Tikus666

more options

The 31.0 stub file failed to upgrade on my XP system but was able to overwrite with full install file. But the Windows 7 refuses to update or overwrite. It gets as far as extracting the files and then just stops.

The 31.0 stub file failed to upgrade on my XP system but was able to overwrite with full install file. But the Windows 7 refuses to update or overwrite. It gets as far as extracting the files and then just stops.

Solution choisie

Try emptying out your %TEMP% directory and also try running the installer as Administrator (Right click -> Run as admin)

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (4)

more options

Try this:

more options

I have tried that already 3 times. Same thing. It extracts the files (supposedly) and then stops. I can watch the process stop in Process Explorer. I have also tried deleting the Mozzila folder in C:/Programs and trying the install again with no success, and the Mozilla folder was not recreated. I have also tried turning off the Windows Firewall, Norton Anti-Virus, and Spyhunter but the results are the same, Firefox simply will not install.

more options

Solution choisie

Try emptying out your %TEMP% directory and also try running the installer as Administrator (Right click -> Run as admin)

more options

Many thank Moses. That did the trick.