Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Need to change email

  • 1 réponse
  • 13 ont ce problème
  • 2 vues
  • Dernière réponse par guigs

Tmerc68
Tmerc68
more options

The phone changed my email before I sent it. Now get an error message saying that I can't sink up with Firefox.

The phone changed my email before I sent it. Now get an error message saying that I can't sink up with Firefox.

Solution choisie

Hi Tmerc68, If the sync account was created with the wrong email addresses, it cannot be edited after it has been created. However, it is possible to start over. Please make a back up of your profile before doing this. Back up and restore information in Firefox profiles

Unfortunately you will either have to start over with the mobile device and the sync account by removing the account and attaching the correct email address. Or if the email is incorrect then please set up a new account. Sorry for the inconvenience.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (1)

guigs
guigs
more options

Solution choisie

Hi Tmerc68, If the sync account was created with the wrong email addresses, it cannot be edited after it has been created. However, it is possible to start over. Please make a back up of your profile before doing this. Back up and restore information in Firefox profiles

Unfortunately you will either have to start over with the mobile device and the sync account by removing the account and attaching the correct email address. Or if the email is incorrect then please set up a new account. Sorry for the inconvenience.