Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox window opens then segments disappear leaving me with a translucent window using Windows 7. I removed and reinstalled the program with same results.

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 4 näyttöä
  • Viimeisin kirjoittaja cor-el

more options

When I click to open Firefox I do receive the window but then almost immediately segments of the normal window start to disappear until I am left with a translucent window with no data and no response to a request by me other than allowing me to close the window with the icon in the top right corner. I removed Firefox with the Control Panel and reinstalled only to end up immediately with same scenario. I am using Windows 7 on an HP p6620f 2.80GHZ 64-bit System. Operation has been normal up until yesterday, 10-12-13, afternoon PDT.

When I click to open Firefox I do receive the window but then almost immediately segments of the normal window start to disappear until I am left with a translucent window with no data and no response to a request by me other than allowing me to close the window with the icon in the top right corner. I removed Firefox with the Control Panel and reinstalled only to end up immediately with same scenario. I am using Windows 7 on an HP p6620f 2.80GHZ 64-bit System. Operation has been normal up until yesterday, 10-12-13, afternoon PDT.

Kaikki vastaukset (1)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

Try to disable transparency in Windows.
Right click in a free space on your desktop.
Left click on Personalization.
There are four options at the bottom of the screen, choose "Window Color and Appearance".
Select a border color
Uncheck: "Enable transparency"