Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't remember my password, & keep getting "error 500", so can't remedy

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja WestEnd

more options

My hard drive failed, so while trying to download Firefox, I forgot my password. You sent me the "reset password" link, but I keep getting the error message 500. Why is this happening all day today and this evening? And how can I accomplish this task?

My hard drive failed, so while trying to download Firefox, I forgot my password. You sent me the "reset password" link, but I keep getting the error message 500. Why is this happening all day today and this evening? And how can I accomplish this task?

Kaikki vastaukset (1)

more options

This is for FF End user help not a support ticket request. You need to read your email and see what else to do.