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Firefox crashes randomly
Hello,
I thought a user helped me with this issue, but nothing seems to work. I've tried all of the steps in Firefox Crashes support page already and made a post, but I am still getting frequent crashes. Here are my last five crash reports. I would greatly appreciate any advice. Thank you.
bp-aefc87ec-1a2b-4058-874c-3989d1170531 5/31/17 11:51 AM
bp-077e9a1e-1dfb-45ee-90f0-bd1ee1170531 5/31/17 10:39 AM
bp-60892b5d-c6c5-4a3c-ae1a-416181170531 5/31/17 9:31 AM
bp-7f8edc4d-53ef-40fa-8a50-8ce7c1170530 5/30/17 11:59 PM
bp-d8419fb1-a5fd-4e43-946c-21ded1170530 5/30/17 11:44 PM
Muokattu
Kaikki vastaukset (2)
hi, due to the various different signatures i would speculate that there may be faulty hardware involved in this issue. please test the integrity of you RAM modules with a tool like www.memtest.org ...
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
You can also do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked