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Firefox crashes
I am really over Firefox and all the crashing!!!! This has been going on for a LONG time and I have updated Firefox and tried updating Adobe flash player NUMEROUS times. It has gotten so incredibly bad that Firefox crashes at least two or three times an hour, if not more, when I am browsing. I am ready to switch over to Chrome if this issue isn't fixed as I really don't have the patience anymore to keep dealing with this. Please help me fix this as I have been using Firefox for years but don't want to deal with this BS anymore!!!!
Kaikki vastaukset (10)
Sorry to hear about the crashes. Are you getting the Mozilla Crash Reporter dialog, or the Windows crash dialog? If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the last section of the support article "Firefox Crashes" for steps to get those crash IDs from the about:crashes page, and then post some of the recent ones in a reply.
I have and submitted them EVERY TIME!!!! I have gone through the tips for troubleshooting, including updating Firefox and Adobe. I am over this!!!
Thank you for submitting reports, but we can't access them without the crash report IDs. So that's why I'm asking if you could post several of those IDs here in this thread.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).
See:
This is from January of this year....
bp-cefd2462-62c3-4e2f-b84e-1b9182150622 6/21/2015 5:17 PM 67de103d-923d-40f5-b0e3-1f7a7cc695dc 6/21/2015 5:12 PM 08338aa6-d812-4f6f-ae80-d03cccf0de15 6/21/2015 5:12 PM eaa234e0-0d6d-4b6d-990e-7bc4c08d9d4d 6/21/2015 5:12 PM 45adae31-aeee-478d-b9e7-022f06e9c78e 6/21/2015 5:12 PM 8bc1ed3e-ed23-4585-9f48-4b33924800f8 6/21/2015 5:12 PM 80999c10-6b18-4c38-92ea-30b444cd7744 6/21/2015 5:12 PM f0a82307-2c83-4c75-aa2b-19c49344627f 6/21/2015 5:12 PM 623a549a-f226-4e70-8814-ad2398232e17 6/21/2015 5:12 PM 49df7aca-9c7c-4d5b-8115-42654be32d5f 6/21/2015 5:12 PM 43ebbd87-5c17-4c76-8d14-32c5b3466fa9 6/21/2015 5:12 PM c0ab50ce-c334-434c-8377-f54160e23710 6/21/2015 5:12 PM aa5b6afa-5abc-4851-b8bc-91f8126d0137 6/21/2015 5:12 PM 2052c5f9-de24-4210-b70b-33afc6a44dae 6/21/2015 5:12 PM c166e0a6-d60a-488d-91be-599354e01201 6/21/2015 5:12 PM c0ea7fbb-4229-4cbb-859f-93c00f6af268 6/21/2015 5:12 PM c48d9436-0d1b-4030-b3fa-4b776dc15039 6/21/2015 5:12 PM bp-b43d87ce-efe3-48e6-a30a-df9c12150622 6/21/2015 5:11 PM 8f25777a-c117-4608-9190-6fdc0db13d53 6/21/2015 5:11 PM 7e8bc0ff-6772-4249-aaa2-c6100eb7578a 6/21/2015 5:11 PM a23b3aa8-b697-4172-955c-8a8aecd6f8f8 6/21/2015 5:11 PM fba7fa60-1d0b-4d4c-9951-989509ede5c5 6/21/2015 5:11 PM fc8da834-5170-452f-8f49-5ba449796323 6/21/2015 5:11 PM de469f46-6bc6-42b9-908a-926349bda374 6/21/2015 5:11 PM b8aef7ae-9697-4131-8300-2f87b1b2efa2 6/21/2015 5:10 PM b838a555-e61e-4f6c-8047-faa5427997b9 6/21/2015 5:10 PM 2f905c69-aad8-4451-b950-331afc6739f8 6/21/2015 5:09 PM 644d45f3-f4f1-48d7-8b47-d1d38357f240 6/21/2015 5:08 PM 5d058a16-b2c7-4041-b3d0-978fea934fee 6/21/2015 5:08 PM 9a4db338-e290-43f0-8bf0-0a3bb10516c1 6/21/2015 5:08 PM 6d0c31ec-f147-40ee-8410-d1445e405953 6/21/2015 5:08 PM 15125f69-fe68-486b-9a23-82b12d1d8de3 6/21/2015 5:07 PM 812faaa1-5313-4556-8b1b-a19e8889c906 6/21/2015 5:07 PM c32ae936-19a5-4995-b0ad-04f43c240b4b 6/21/2015 5:07 PM 4a3becbe-510e-4049-a0e2-9720dbf497b6 6/21/2015 5:07 PM d7925e21-076a-430b-81a7-2e4a1195064d 6/21/2015 5:06 PM 3c4dda47-ebc2-4341-aad7-638dfc0a22f8 6/21/2015 5:06 PM bp-dda63065-c5c2-4d8c-b025-07a852150622 6/21/2015 5:06 PM 17d43e2f-f5b3-4696-b270-defc1d216e8a 6/21/2015 5:06 PM cfaa88eb-f41a-4ef0-8c7c-8c74904163be 6/21/2015 5:05 PM da9665c1-d999-409c-8995-d7220b38596d 6/21/2015 5:05 PM 1f261c3b-a78b-4bb6-9e3a-0c9b9a42be37 6/21/2015 5:02 PM bb680648-cbb6-4b37-a5f0-b69fbb237e12 6/21/2015 5:02 PM 43151f65-a197-4278-8514-7f3cf0d2337e 6/21/2015 5:02 PM 100f9f6b-9f29-453a-aee1-4c04067f9b23 6/21/2015 5:01 PM 836be776-2123-484e-b03a-0770d3cc4a9c 6/21/2015 4:55 PM c523311c-7bf0-4156-b3b5-e0fe7bd5366e 6/21/2015 4:53 PM a41f3049-2317-4b23-893a-21eac9d0ffc4 6/21/2015 4:51 PM ce8a6c53-0f28-4695-9fe4-ca8a90397d4a 6/21/2015 4:51 PM c4c5f48f-f0c8-4f84-bf21-b4e40777f3c5 6/21/2015 4:51 PM 5a6ba17e-2608-4c1e-aeaa-ec2abd8fd64d 6/21/2015 4:51 PM a3684c20-7529-4163-9362-23ce27b95071 6/21/2015 4:51 PM d2743b01-146d-425b-b2b4-134ba3eb535c 6/21/2015 4:51 PM 7e2f7e22-fdc4-414d-881b-e7bd81b0ab77 6/21/2015 4:51 PM 3425409e-c517-4566-a29d-46836c1ccdbd 6/21/2015 4:51 PM 05c84715-138f-4a06-b0ed-8d3cd85a6226 6/21/2015 4:51 PM f0b38b6c-7642-4cc0-9c41-3ba5024e0320 6/21/2015 4:51 PM 2857965f-4388-4ab2-8787-66d3ea5da9ac 6/21/2015 4:51 PM 42381b92-da37-48f8-acb2-53b4258d44a2 6/21/2015 4:51 PM a7f107d7-6326-4707-b94a-b3bb3b407ce1 6/21/2015 4:51 PM 5e6f18e2-ea91-466a-970e-51eb858b9193 6/21/2015 4:51 PM ca2ca571-9c66-4820-b757-ae4f509002e8 6/21/2015 4:51 PM e814e03f-2427-4fd7-be42-3717d7ab2915 6/21/2015 4:51 PM 45f9d922-53bb-4c4f-80c8-99fbfa3fed49 6/21/2015 4:51 PM bp-9c90bd69-9b1a-4508-8ec2-692392150621 6/21/2015 4:51 PM 1f6283a3-ba0e-4cc3-962f-9fdf4f6ee582 6/21/2015 4:51 PM 575b506a-2089-410d-8344-c2759ed07257 6/21/2015 4:51 PM 6185b542-a5e9-43e6-8cf3-f8d5c378d073 6/21/2015 4:51 PM e99e4d0f-ba9c-4877-8cac-4923240487ef 6/21/2015 4:51 PM 67f9d9fc-cb6c-42ce-95f5-ce97cef0d2f3 6/21/2015 4:51 PM aee00c9c-48cd-4c91-8d52-f18af52412e7 6/21/2015 4:50 PM bp-d938655a-8d2b-44a5-8911-895fb2150619 6/19/2015 10:57 AM bp-d9dd6e9c-0f87-4d7c-828b-a31f02150619 6/18/2015 11:23 PM bp-039a4fec-357c-4f0f-8d5e-51b3b2150619 6/18/2015 11:21 PM bp-c68f9577-273e-45a0-af3b-527b82150618 6/18/2015 7:05 AM bp-62eb14e4-7a17-42fa-80dd-0eed22150618 6/18/2015 6:14 AM bp-3042d541-6837-4872-8fd0-6667a2150618 6/18/2015 5:54 AM bp-e365d648-2c11-4423-8cbb-08cfe2150618 6/18/2015 5:19 AM bp-948ce42f-99ad-40b7-8deb-f4b6e2150618 6/18/2015 5:06 AM bp-1301301c-fa90-468c-b3d5-715322150616 6/16/2015 1:25 PM bp-9f117e95-7385-4053-bae8-906cd2150616 6/16/2015 7:47 AM bp-9f94d810-2df1-4f77-bf48-d30a52150616 6/15/2015 9:10 PM bp-35a7b224-b067-448b-bbd8-4557f2150615 6/14/2015 10:24 PM bp-717f9cef-227b-4dd2-a845-e17142150614 6/14/2015 12:30 PM fc185d19-7a71-466b-91c4-7917f3990ccf 6/14/2015 11:19 AM 13ea4c07-5945-42bb-b1f7-8174ede6390c 6/14/2015 11:17 AM aa3f0123-de30-44c1-9ea2-a84a2bdc239c 6/14/2015 11:17 AM 89d22673-0867-4bf2-aa8b-325729c9c366 6/14/2015 11:16 AM 635aa263-e5ae-46e3-ae7f-4c74e7a3024a 6/14/2015 11:03 AM 6b1ca53c-28e4-4a59-98fb-1140c57b6efd 6/14/2015 11:02 AM 964fad99-8f35-4b24-8972-63ca48ffe5f7 6/14/2015 10:47 AM a4ec5893-95e7-4eb7-984b-a7b04bc08ce6 6/14/2015 10:46 AM 3aa96baa-94a9-4959-9b3a-a4c6386e21ed 6/14/2015 10:44 AM b7cbf659-62d7-48e5-b320-03f74f93832c 6/14/2015 10:43 AM 09cc2bcd-3fc1-41e8-b032-d57ce46c96f4 6/14/2015 10:42 AM e71cff15-d0b4-4a8a-ab4a-ff3f99904268 6/14/2015 10:40 AM 61558df2-0c37-40fa-8326-43bd1dc1334e 6/14/2015 10:40 AM ee6dad92-76d1-4a3a-a976-3fe372e71167 6/14/2015 10:39 AM 1613a2ca-8dea-4410-8bd3-a117a20cb53b 6/14/2015 10:39 AM 1d801410-51aa-4ae6-9e08-e65939939628 6/14/2015 8:29 AM 5579a21a-32f7-4a62-ba6d-231031796254 6/14/2015 8:28 AM ba94eacc-cc44-453c-8b88-3f8f0f6b4722 6/14/2015 8:22 AM cb0ec394-c0b0-4272-b9eb-a41166ba9fe4 6/14/2015 8:22 AM 8fcc4d5d-3ed9-4ae0-8a01-c9eefd2b2fd3 6/14/2015 8:22 AM 1f84cdad-785d-472e-a786-ba95d8df5b7f 6/14/2015 8:22 AM 2a08a41b-1cf6-41db-8135-6ab131c9d47e 6/14/2015 8:22 AM 30e30aef-aebb-4475-9307-086fd1a9a4aa 6/14/2015 8:21 AM 39cc2eed-714b-4915-8fe8-6902d7b894f9 6/14/2015 8:21 AM 44f8c39c-45b7-4fb2-b4b0-dc9d1ebc539f 6/14/2015 8:20 AM 22cb3a8b-ee00-4a13-bed5-463b5b72d14f 6/14/2015 8:20 AM e9eecc83-a6ec-425a-8d4b-0832f3fade60 6/14/2015 8:20 AM c0652848-163b-4c38-bd98-6f90a29b4be1 6/14/2015 8:20 AM 29ecd765-bdd3-46c9-8508-474a59c406a0 6/14/2015 8:19 AM d6545bcf-d1d6-4452-aa2e-46fb073621da 6/14/2015 8:19 AM bp-5d9acaab-ea3b-4c0a-9e95-cb62f2150612 6/12/2015 8:41 AM 1706fc66-0e9e-4ac0-97de-1000710a9128 6/6/2015 11:11 AM 9a928bfc-066c-4ac3-9e88-7fa4a892c9b5 6/6/2015 11:10 AM 01ef9045-f126-4b06-9295-e7fea274c46e 6/6/2015 11:09 AM ee8b19e4-3a80-4dc7-a6b6-aaa8300d1bff 6/6/2015 11:09 AM ca76a268-2b70-432d-91d3-8c17304db737 6/6/2015 11:09 AM 0fd8cbe7-09fe-4116-8c76-8db245332d45 6/6/2015 11:08 AM bp-f0999f26-2fa4-43cf-82a7-669e92150606 6/6/2015 11:02 AM 986e22de-9608-4e8d-a4d7-1dd9a845d23d 6/6/2015 11:02 AM 42cd6302-0099-47f9-91eb-a7db52183e6d 6/6/2015 11:02 AM b44ececa-7458-46dc-a0d2-adf5e27d52c4 6/6/2015 11:02 AM a7185382-e69c-4292-b980-1418f22504c0 6/6/2015 11:02 AM ecbd718d-39b7-4e5e-ae15-ddb7d7534341 6/6/2015 11:02 AM 2a3c9905-f5f1-4fc4-b74e-548806ff9a54 6/6/2015 11:01 AM 9e3f865e-7199-4932-a9e8-fcb00cc21a59 6/6/2015 11:01 AM af043593-5e63-4412-b701-daa7cfb82225 6/6/2015 11:01 AM b46508e4-59bd-44ea-ba19-d8db677aa26e 6/6/2015 11:01 AM 6fb7396e-9672-49f8-8f89-459f71e1724a 6/6/2015 11:01 AM bp-ca5f1188-f5b9-4726-8add-f53bc2150606 6/6/2015 11:00 AM db5b7794-6455-4422-a32b-303afc026ac1 6/6/2015 11:00 AM 41a2a1bc-c183-4d68-b122-c350ae1dabb4 5/30/2015 11:18 AM 0aa606d7-2df7-4883-95fc-fe315bcd34bf 5/30/2015 11:18 AM bd1f31f7-04f7-4bef-b0d9-7c3a33c1a462 5/30/2015 8:59 AM b7f31c0f-0e06-45ed-a37e-815bf4ccc7ff 5/30/2015 8:59 AM d398be36-ea60-4da9-9df3-235f21b2f078 5/30/2015 8:59 AM edb86dd9-5208-435b-903c-c42ce969e5ab 5/30/2015 8:59 AM fa26cd8f-7638-42de-a1b2-4bb7fa1713f9 5/30/2015 8:59 AM 7da47681-8c90-4cdd-b4eb-cee66de54d4b 5/30/2015 8:59 AM 50775f79-4e8c-4402-a2cc-c7392232a65d 5/30/2015 8:59 AM 7eebc522-fa2e-4c86-af49-57282a588d26 5/30/2015 8:59 AM dea011a9-0615-4f04-966a-da0d2b7ae8b5 5/30/2015 8:59 AM b6bbe254-2e30-4700-b61f-a96f08bdf1dd 5/30/2015 8:59 AM 8de260ee-6f4f-4162-af0d-8562078638a8 5/30/2015 8:59 AM bp-0c67562d-92ca-4850-8993-c4b112150530 5/30/2015 8:59 AM 0305d1e0-d4cd-4705-9900-3fd46228d5b6 5/30/2015 8:59 AM e8e739f6-5cbc-4c57-b17c-7e297ce1c4a7 5/30/2015 8:59 AM 1d9123be-4b7d-4562-b97e-a0500c76dcb7 5/30/2015 8:59 AM 2324f24a-ee09-4025-94c1-9a5bcee65614 5/30/2015 8:58 AM bc2a2195-e68c-4bfc-ad46-f7bd3a76ebed 5/30/2015 8:58 AM a11bf878-35e6-41da-a2c9-aaf0c99b76e3 5/30/2015 8:58 AM b1767b48-e9fc-46f8-b0ce-7030d27f8ba5 5/30/2015 8:58 AM e76a9d3d-c457-401e-8735-ff91580fb2f9 5/30/2015 8:58 AM b9ee518c-db2f-4f37-9db9-6a01b86b23a9 5/30/2015 8:58 AM a874b554-bf62-4b33-aab1-59766ab0d555 5/30/2015 8:58 AM 1c76958b-4934-4853-a347-cb15ace976de 5/30/2015 8:57 AM 8d63396e-6bd2-4c2a-9421-b1c54eb27716 5/30/2015 8:43 AM 0a50beb6-08e2-44c8-8cde-0fd068662920 5/30/2015 8:43 AM
Muokattu
Sorry, I meant from January to today!
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
The crash report flagged these;
aclayers.dll = Microsoft Windows
winmm.dll = Windows Multimedia
mswsock.dll = Microsoft
combase.dll = Microsoft
rpcrt4.dll = Windows; Remote Procedure Call Runtime
oleacc.dll = Microsoft Active Accessibility
WRusr.dll = Webroot SecureAnywhere
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
If, after the above, you are still having problems, Disable Webroot. A number of users have traced their problems to Webroot.
Some of these crashes are very widespread, by which I mean, affecting many users. However, it's not so clear when they occur. When I look at the comments users are submitting with these crashes, some seem closely related to sites that use Flash, which you mentioned in your original post.
Try disabling the protected mode feature of the Flash player plugin. That feature has security benefits, but seems to have serious compatibility issues on some systems. There is a hidden setting to disable it; I suggest trying this for a day to see whether it helps:
(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.
(B) In the search box above the list, type or paste flash and pause while the list is filtered
(C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true.
This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.
Three user comments also mentioned having recently installed Webroot or scanned with Webroot. There is another active crash thread in the past day or so involving Webroot. You might at least try disabling the extension, although this might not address the issue fully. You can do that on the Add-ons page. Either:
- Ctrl+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then you can find and disable Webroot on the right side.
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
One of the crashes was caused by a bug that is fixed in Firefox 39, which is schedule to be released Tuesday.
Could you click a few more crash reports on the about:crashes page to submit the report to the Mozilla breakpad server and post a few more reports that have a bp- prefix?
If the "bp-" prefix is missing on a crash report then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).
67de103d-923d-40f5-b0e3-1f7a7cc695dc 6/21/2015 5:12 PM 08338aa6-d812-4f6f-ae80-d03cccf0de15 6/21/2015 5:12 PM eaa234e0-0d6d-4b6d-990e-7bc4c08d9d4d 6/21/2015 5:12 PM 45adae31-aeee-478d-b9e7-022f06e9c78e 6/21/2015 5:12 PM 8bc1ed3e-ed23-4585-9f48-4b33924800f8 6/21/2015 5:12 PM 80999c10-6b18-4c38-92ea-30b444cd7744 6/21/2015 5:12 PM