Thunderbird Community Forum

Two months ago I had to install Thunderbird as New and I can't access my personal Gmail account. Everytime it fails to connect to gmail servers (Error 400). Two others, also Gmail work fine and in other programs like Vivaldi Mail, Outlook, Windows Mail it works seamlessly, but for more than 20 years I was using my Favourite Thunderbird. The problem persists even after todays upgrade. I tried even with portable version and tripple-checked the password and Servers setting.

I ran out of ideas.

Can you help?

Dare

Hello, I have two Hotmail accounts on Thunderbird, one @hotmail.com and one @hotmail.es (if that makes any difference). Both working fine since switching from Windows to Linux a week ago. As of this morning, the hotmail.com address can't send emails (it can receive them no problem). The hotmail.es email can send and receive no problem, although it has the same settings.

When I try to send an email I get the error: "login to server smtp-mail.outlook.com with username ...,@hotmail.com failed. " If I click on 'enter new password', it just tries to send the email again without asking for a password, although I don't think that's the issue because I can login via the outlook.com website using that same password.

When I click cancel, I get the error: "Sending of the message failed. Unable to authenticate to outgoing server (SMTP). Please check the password and verify the authentication method in account settings/outgoing server/(SMTP)".

I've checked both POP settings and outgoing server settings and they are the same for both accounts, apart from the email address obviously (pic below). I got these settings from the Microsoft page: https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

Microsoft support said it's a Thunderbird problem. I've tried disabling my firewall and VPN. Would appreciate any other ideas (in absolute beginner terms if possible). Many thanks for reading.

Thunderbird 128.0.1esr (64-bit), Linux Mint 22 Cinnamon 64-bit, Gufw Firewall 24.04.0, VPN Surfshark 3.0.3, Hotmail.com, ISP = Three 5G

When I create a 'saved search' in Thunderbird by using the File>New>Saved Search... menu the "folder" is created but is empty even if the search was valid. After restarting TB the saved search "folder" disappears.

How do I fix this?

Hello, on version 128.1.0.esr I cannot manage the labels. If if creating customised one, the chosen color applies only to little label's icon, and not the message itself. For reference - screenprint from "help", - how it used to be and another one from my acctual laptop. PLEASE HELP

My emails, in course of drafting, go to my inbox every 5 minutes before I decide to send. How do I stop this? (T'bird Linux Mint 128.1.0 esr)

Is it anything to do with my preferences - or something else. Very frustrating.

Would appreciate your comments and help to avoid in future

Keith

updated from 128 to 129 and now T-Bird is broken. First it opens a second T-Bird apt instead of the original apt. Second the graphics are screwed up as the top tool bars are white with very unreadable faint buttons, so I can not pick and chose , and when replying to an email the header graphics have too much dark which covers the formatting tools and other parts of the header. There are several other problems that I have not found yet as I have only had this update less than 24 hours.

See the screen shot of my broken version 129 of T-Bird. It needs fixing and fixed quickly. How do I revert back to 128 which worked perfectly.

I’m hoping that there is someone out there that could help me with my e-mail problems.

I have been a Thunderbird user for what seems like 30 years or more, but certainly it is a long time. For the best part of this time, so at least for over 15 years, I have been having problems that no one has been able to help me with. But, I just love how Thunderbird is laid out, and honestly, I am a creature of habit! Many friends have advised I move somewhere else, but have refrained to do so.

Where to start! My initial provider was madasafish, and later ported over to Thunderbird. After a few years, a female techie. friend set up my mails to use on PlusNet, so I could receive and send on my mobile too.

This went fairly well for a while, until PlusNet were not providing a very good service for e-mails, so now it is nearly impossible to use PlusNet, as after each action such as transferring an e-mail to a folder, it goes into refresh mode, and can sit there for minutes or hours! Is it possible to sync. my e-mails with a better provider other than PlusNet, and if so, could you please help me out with this?

However, a problem that I’ve had for some time now is not only have I lost a lot of e-mails from Thunderbird (and no one has been able to help me to recover them), but I am having difficulty sending e-mail from Thunderbird. The limitation of data now allowed on Thunderbird is very limiting, so I have had to learn from my son how to save my e-mails in a separate folder on my pc at a too regular basis.

What has motivated me to write again after so many years, is that it appears that there are changes coming about by Thunderbird that have been recently advertised, and I was rather hoping that there would be some developments that could make my life easier after such a long time.

You don’t have to be a techie. to recognise that I am not, so if anyone has the knowledge and patience to help me out, I would be very grateful.

When I first opened Thunderbird (just a few weeks ago), I noticed that some Calendar Tasks were already set up by Thunderbird. (My standalone calendar is Efficient Reminder).

But I don't see options for REMINDERS - popups (preferably) and/or sounds. (The purpose of a calendar for me is to be reminded to do things.)

I searched for options in Thunderbird, and I looked on the information here, but can't find anything.

If I can I select a sound and/or popup to REMIND me, where can I find the option to set it?

With the new 128 version, in the In box, when you right click on the new email title and the drop box opens up, why does it say "move to trash again." shouldn't it just say "move to trash"? thanks

This just started happening, but I keep getting notifications that I have an email, but when I click to Get Messages nothing populates on my 2017 Macbook Pro (running Thunderbird 128.1.0esr (64-bit)).

Sometimes the emails show up hours later, sometimes not at all. I don't seem to have this issue on my iphone or my new mac desktop. My laptop is so old I can't update it past Catalina 10.15.7, so could that be the issue?

I can't really afford a new laptop right now, so any other suggestions to try would be greatly appreciated!

Mail from Kivra does not arrive and when I contact email provider Ownit, they first say that there is something wrong with Kivra. Contacted Kivra and they say they are blocked by the email provider. I contact Ownit my e-mail provider again and they say that there must be an error in my mail client Thunderbird. Below is some information I received from both Ownit and Kivra. If anyone can help me figure out the error, I would appreciate it.

Mail from Kivra and Ownit:

Hello Martin,

Thank you for your message!

At the moment, I still don't see any strangeness from the delivery to you from us.

We have no blocks or anything like that regarding your email.

Assuming you have further questions, you should contact our customer service on 08 - 525 07 300.

With kind regards/Kind Regards, Joseph C. First Line Support

Joseph C. Operations 1st Ownit –––––––––––––––––––––––––––––––––––––––––– 08-525 07 300 •

   Hi Joseph,
   Your colleague below and asked Kivra to respond to it as they did and it is not in my email client as I previously received these emails from Kivra.
   There is something in you that is blocking these emails.
   I am Godman and trustee and receive mail from many authorities without problems.

   But from Kivra it has suddenly stopped working.

   If you as two suppliers could talk to each other and try to find what the error could be, it would make it extremely easy.
   I have Thunderbird as a client and have also contacted them and there are no blocks from Kivra!

   Sincerely
   Martin Larsson

   Hello Martin,

   Apologies for the delayed response.

   We have taken this matter further for deeper troubleshooting. Do you have the opportunity to check if Kivra has received an error message when they tried to email you, we would need to take a look at that error message then if you could send it in reverse mail.

   With kind regards/Kind Regards,
   Eda C
   Customer service
   --------------------------------------
   Ownit Broadband AB
   Tel. Customer service: 08 - 525 07 300
   www.ownit.se
   On 2024-08-06 at 17:24, Ownit Support wrote:

Hello Martin,

Thank you for your message!

As my colleague had previously pointed out, the Mail client does not belong to us who block,

you probably use an external client such as outlook or microsoft mail to log in.

​Unfortunately, we cannot do anything about these problems as they do not come from us.

Get in touch if you have any further questions.

With kind regards/Kind Regards, Joseph C. First Line Support

Joseph C. Operations 1st Ownit –––––––––––––––––––––––––––––––––––––––––– 08-525 07 300 •

   On Mon, 5 Aug. at 6:14 E.M. , Larsson, Martin <martinlarsson@ownit.nu> wrote:
   CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

   Hello,
   I have now checked with Kivra's support and this is the answer I got:

   Hello Martin!

   Thank you for your e-mail. 

   I see the following error message for the last email sent in connection with your last shipment being received at Kivra (2024-07-19):

   5.7.1 H:DYNB [141.193.32.3] Connection refused due to abuse. Please contact your E-mail provider.

   For the shipment before that (2024-07-16) we have received the status OK - Delivered/Accepted for the email.

   Please, Tindr
   On 2024-07-16 at 15:10, Ownit Support wrote:

       Hello Martin,

       Apologies for the delayed response.

       We have taken this matter further for deeper troubleshooting. Do you have the opportunity to check if Kivra has received an error message when they tried to email you, we would need to take a look at that error message then if you could send it in reverse mail.

       With kind regards/Kind Regards,
       Eda C
       Customer service
       --------------------------------------
       Ownit Broadband AB
       Tel. Customer service: 08 - 525 07 300
       www.ownit.se
       mailsignatur_final_lowres.png (589Ã 125)

Hi Otabek, Thanks for the reply even if it came a little late 🙂 Unfortunately, there seems to be something on your side that is blocking the mail from Kivra. At regular intervals, I get from Kivra that you must verify your email address and when I do that, the email does not arrive either in my email client Thunderbird or via your webmail portal. I myself work with IT solutions and software development, so I am quite familiar with how it works. Most likely, Kivra's email is not whitelisted with you, nor is my email account. How can we solve it?

Sincerely Martin Larsson

On 2024-06-20 at 14:38, Ownit Support wrote:

   Hello Martin,

   Thank you for your message, I am terribly sorry for the delay in replying.

   The mail client that is blocking does not belong to us, you probably use an external client such as outlook or microsoft mail to log in.
   If this is correct, you need to check with the client's support, if not, please try logging in via https://webmail.ownit.nu/#/login and return to our technical support if the problem persists.

   With kind regards/Kind Regards,
   Otabek A.
   First Line Support

   --------------------------------------
    
   Ownit Broadband AB
   Garvis Carlssons Gata 3, 169 03, Solna
   Exchange: 08 525 07 300

On Mon, June 10 at 8:44 E.M. , Larsson, Martin <martinlarsson@ownit.nu> wrote:

                           Hello, I have my email through you and some emails that come from Kivra do not reach me, I am attaching my email history with Kivra.

                           Is this something you can solve by whitelisting their email address to me?

                           From Kivra:

                           Hello!

                           Thank you for contacting us.

                           When I look at our e-mails to you, it looks like some go through while others have been blocked by your e-mail client and therefore don't get through.

                           I would therefore recommend you to add noreply@notifications.kivra.com as a trusted email address. Alternatively, contact your email client to see why we were blocked so they can help you unblock us.

                           Warmly welcome to return.

                           Please,
                           Malin

1482296:805064

Sincerely Martin Larsson

I seem to have lost the search bar that allowed me to find certain emails in specific folders. I am now left with the one that searches all my email folders. Why? How do I get it back?

When I start Thunderbird I get the error message: "Login to server imap-mail.outlook.com with username mousehold@hotmail.co.uk failed." I have searched the internet and found this Mozilla support page, which seems to describe my problem: https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

However, I am unable to complete the solution offered, as Thunderbird (version 128.1.0esr (32-bit)) does not have the 'OAuth2' as an Authentication option for the Outgoing Server (SMTP) settings, as described on the support page...?

Hello, I'm Christian. I am still facing issues changing my Thunderbird into an IMAP account, for following reasons: -exporting the existing is OK -creating the IMAP account is OK -Reimporting the messages from previous POP3 account difficult, because: -when using the import fonction, a local folder is being created with a directory three that looks liked the previous Dir structure I had previously. But transfering the folder and files proves difficult, the copy/paste function does not work properly so I can't just click and drag. My thunderbird folder is approx. 20g, could that be the reason? Furthermore, I cannot delete the previous POP3 account or the local folders. Any idea why? I actually do have a thunderbird account (POP3) comprises of 4 differents email addresses, I can delete 3, but not the last one as it appears to be the default one. Thanks a lot for your support, much appreciated. Christian

I wish to transfer my Thunderbird accounts (i.e. I have two different email addresses in one Thunderbird installation) from my 'old' PC to my 'new' laptop.

Historically I have backed up my emails by copying the Thunderbird folder from <user>/AppData/Roaming/Thunderbird and pasting it to my backup disk. This has worked well for more than 6 years. In that time, I've had to recover a couple of times by simply re-installing Thunderbird, establishing it with my main email account (ian_and_maureen@yahoo.co.uk), then replacing the newly established .../Roaming/Thunderbird folder with the archived one, thus recovering all my subfolder data in the Inbox of ian_and_maureen... plus a second email address.

I've tried to do this with the laptop, but I don't fully recover the historical data, all I get is the current Inboxes for the two accounts with no historical data. Can you advise me what I'm doing wrong? If this is the wrong way, what is the correct way? It seems essentially the same action as is described by the guide found at Moving Thunderbird Data to a New Computer | Thunderbird Help (mozilla.org)

My PC is running Windows 10 Version 22H2 (OS Build 19045.4717) with Thunderbird Version 115.13.0 (32-bit). The Laptop is Windows 11 Version 23H2 (OS Build 22631.3958 with Thunderbird Version 115.13.0 (64-bit)