Thunderbird Support Forum

Hi,

I have this setting enabled: Check for updates, but let me choose whether to install them

Yet twice in the last couple weeks, Thunderbird has updated without asking.

I do not run any updater software, TB must be doing this itself.

What settings in v115 are required in the config editor to ensure that updates are not installed without user intervention?

Thanks Russell

Attempts to run Thunderbird 115.12.1 in Windows 11 have failed repeatedly with error message: Unable to log in at server. Probably wrong configuration, username or password.

I lost my previous PC due to an unrecoverable hard drive crash. My current email provider is AOL and I was using the Thunderbird email app prior to the crash. According to some of the O&A posed at this site, I may have to contact AOL directly for assistance.

Please advise what information I need from them to complete the installation. I know you guys are busy and I can receive current emails from AOL at this time so there is no need to rush on my account.

I like Thunderbird a lot.

Thank you. Bob Perry

I would like to not be a polygamist with my phone/computer. I would like to have Thunderbird Supernova only on my android BLU G91 phone and not K9mail also. I would like to start and stay with supernova. on my google store app, it refuses to allow me to see the thunderbird supernova app to install and only offers me k-9 mail. How do i avoid K-9Mail and later having to switch to Supernova, if i can start at the beginning with Supernova? Thank you.....b³

Hello, my Cox email account was migrated to Yahoo mail. I can receive emails but now I can't send emails from Thunderbird. I've triple checked server settings. Please help. Thanks-Vince

This is the message I get and it does this with all email addresses.

Sending of the message failed. An error occurred while sending mail. The mail server responded: Request failed; Mailbox unavailable. Please verify that your email address is correct in your account settings and try again.

Hi,

I have changed the provider of e-mail services. The old IMAP account is already expired (not reachable).

I wanted to copy the messages from the old account to the new one. Unfortunately, it turned out that some messages contents are missing* (not downloaded locally). I acknowledge there's nothing I can do anymore to get the message contents.

However, I would definitely want to keep the records of the messages — their subject, correspondents, date and time. Can I get the message list in any form (other than taking screenshots) from Thunderbird? How to do it?

I have tested (not to work): - Copying / moving the directory from the context menu to the new account has no effect. - Dragging the individual messages has no effect as well. - After entering the Offline mode (from `File` menu) those actions result it a prompt informing that messages are not downloaded. - I tried copy-pasting the .msf file, directory and directory.sdb for the IMAP directory (with not-downloaded messages) from "ImapMail" of the profile to the "Mail" (local folders) to see if that would work, but it unfortunately haven't. - The .msf files do not contain the data (subject, correspondents, datetime).

• all the messages in question have been opened in Thunderbird. Therefore I thought I have them all on my local drive. I haven't rushed to copy the messages, because I have backed up the Profile directory (including ImapMail). Perhaps after organizing the mails (i.e. moving to appropriate IMAP directories) the local copies were deleted, and new copies (in target IMAP directories) not downloaded (as I haven't opened them anymore).

I recently converted my POP accounts to iMap. One of my local folders was corrupted. I restored a backup copy of Thunderbird that had the emails in a local folder. By local folder, I mean a folder stored on my iMac and not subject to iMap services. What I would like to do is to export the local folder from the backup TB instance and import it to my "live" TB version. Is this possible?

Is it possible to install TB (or at least the profiles) onto an external SSD (i.e., not the C: drive)? If so, how?

Note: this is not about migration/backup/recovery of profiles.

Windows 11 is consuming nearly all of the C: drive. I badly need to get TB (and Firerfox) onto my E: drive. I further note that the installer gives no options whatsoever as to the destination drive.

I've read everything I could find here and all of that is about using an external drive as a backup. Most of the other help I've found on the web is clearly outdated.

Thanks. jt

Hi, hope someone can help please

By mistake I set up my 89 year old aunties TB using a Beta version. All of her emails are in that profile. I then installed the stable version but I'm told that the stable version is an older versions and can not import from the Beta.

Specifically the Beta version is 127.0b4 (64-bit) and the stable vesrion is 115.11.1 (64-bit).

Is there any way to recover the emails (and if possible the settings) from the Beta profile to the stable release

Thanks in anticipation

Russell

I am trying to transfer my email from one old PC using windows Live Mail (2012) to a laptop with Thunderbird to process the emails. The email server is with a company called Plusnet, and they can send me their own emails, which are received by Thunderbird on my Laptop. All my other emails continue to be sent to the Windows Live Mail on the old PC. Plusnet advise me that the problem is with Windows Live Mail. Any ideas how to resolve the problem? David Owen

Hello.

I read that thunderbird works with Microsoft 365 and modern authentication. I tested with Microsoft 365 accounts and it worked fine. The problems come with an accounting of Microsoft 365 operated by 21vianet service.

I configured according to https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202 with the IMAP and SMTP settings from https://support.microsoft.com/en-us/office/settings-for-pop-and-imap-access-for-microsoft-365-operated-by-21vianet-ca51235d-afc5-4d7d-843c-3616a37d5771

It complaints "The IMAP server partner.outlook.cn does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings.'"

In SMTP settings there is no option to configure OAuth2

After Thunderbird asked me to download a new version & I donated money, all my subfolders to the left have disappeared. ALL my information stored/ emails placed in the subfolders are gone. I have sent several requests asking for HELP. This has been so frustrating I do not want to recommend anyone to use Thunderbird. This has nev er happened to me before and I cannot seem to receive an easy solution a t my end. All folders & emails dumbed into folders are gone???? I need HELP Please.....

I have have been unemployed at the time but still donated $$ to support as often as I can and this has happened which has been a nightmare.

Mary B [removed phone# from public support forum]

Upgraded to the newest version of Thunderbird, 115.11.1 (64-bit) and now I can not get into my emails on bellsouth.net. . Error message "Sending of password for user xyz123@bellsouth.net did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later." I keep trying but same error for two days now. I can get my email on the web (Yahoo mail) ok. I double checked the setting and everything is good and migrated to the new version ok.

I have downloaded my Emil to my laptop using thunderbird and then I try to change the name of storage folder to D:\gmail and after that I could not find my previously downloaded email.I need to jknow how I can file my previous downloaded folder.

I have been stuggling to transfer my emails from a windows PC using Windows live Mail, to a laptop using Thunderbird. I have just spoken to my email provider (Plusnet) and they have sent a test email which is received by Thunderbird. But all my emails keep arriving on the old machine. Any suggestions which might help me? David Owen

Trying to use my old profile on a fresh install.

After trying a few things I ended up with an error that the profile couldn't be loaded or was inaccessible.

So I did the following:

1) started the profile manager 2) removed all profiles 3) created a new profile 4) changed the name of the folder in the file system 5) copied my old profile folder to the same spot with the same name that the profile manager gave it

When I started thunderbird, I was just expecting it to load with my old profile.

Instead, I got the Account Setup screen.

I don't want to setup my email account, as I'm worried it will start downloading all my emails, and store them in who knows what profile. I could not see a way to start Thunderbird without it successfully connecting to an email server in this setup process.

Any suggestions for just getting mozilla to start and load my old profile please?

Install of Thunderbird accepted my donation but does not complete the install. It just returned to the donate screen again. If I try to return to the install exe it wont pass the donation screen. I like Thunderbird but not enough to pay twice. How do I get the install to complete? Appreciate any ideas. Thanks

I recently lived thru the Cox-Yahoo conversion. Yahoo webmail has a folder called SPAM..where all the what I call JUNK goes to but in TB but it never gets into the TB JUNK folder..I can only see it on webmail Yahoo..How do I point the TB JUNK to link with this SPAM Yahoo folder please?