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'Have enabled and disabled. restarted, both times. Tried troubleshooting mode, and cleared the cache. Could not find the setting in the config screen. Not sure I was looking for the right thing, anyway. Your help will be greatly appreciated. John Looze

When opening Firefox, the window shows a white screen indefinitely, and the cursor shows loading whenever it is held above it. During this period, the desktop and taskbar of my computer freeze completely. There are no reactions to hovering my mouse over taskbar icons, clicking anywhere results in a loading cursor, and other windows are no longer usable either. This carries over through multiple desktops and monitor extensions. This is resolved with a couple presses of the Windows key on my keyboard, which after a couple of seconds, turns the entire screen black apart from the Firefox window and reloads the desktop and taskbar. Doing this makes them usable again, but when attempting to close, click and drag, or manage tabs on the window, all tabs on the window freeze, as well as the desktop and taskbar once again. This can be resolved with the Windows key just as before, but it is disruptive to general computer workflow. What's more, certain other application windows open on the screen, including the file explorer, will close between refreshes, making work with multiple windows more difficult.

I am running Firefox 128.0.3 (64 bit) on a Windows 11 computer. This issue began yesterday (August 2, 2024), but it supposedly fixed itself that afternoon and came back this morning. I run Firefox with automatic updates, so I am unsure if this correlates with a software update. Removing the add-ons I used did not resolve the issue, and I use three extensions that were downloaded months ago with zero detrimental effects. I have data for bookmarks and favorites transferred from my Google Chrome browser, which I've dropped in favor of Firefox roughly 6 months ago with no issues.

I have already tried Mozilla's recommended troubleshooting methods in order to resolve this issue permanently. I have restarted my computer multiple times. I cleared my browser history, cookies, and data, uninstalled and re-installed Firefox, and refreshed Firefox from the troubleshooting information page. All to no effect.

In Thunderbird I have an *@live.co.uk account" However when I open TB this account does not refresh. I went to "Saved Passwords" and it asks me for a PIN. The dialog box is headed "Mozilla Thunderbird"; "verify your identity to reveal the saved passwords" This is new to me as I had just opened "Saved Passwords" but on a reboot I get this message. I guess this is a new feature.

I did not know I had a PIN for TB.

I tried "I forgot my PIN". That says "You can reset your PIN by going to Settings > Accounts > Sign-in options" I can't find that option General, Composition or Privacy and Security

can anyone please advise?

Having an issue where Youtube live streams works for around 30 seconds and then "Something went wrong" error happens and the stream stops. I've tried Troubleshooting Mode and it continues to happen.

Oddly, using a private browsing window fixes it. I figured that may mean that I should clear my cache/cookies but that didn't fix it for normal browsing. From my testing it doesn't appear to be extension related because I've tried a private browsing session with all of my extensions allowed in private and the stream was steady.

Disabling Hardware Acceleration didn't do it either.

I'm on Windows 10. Firefox Version - 128.0.3 Build ID - 20240725162350

If there are any other steps I can take to troubleshoot, please let me know.

Yesterday and today, the same emails kept downloading every time I asked for new messages. As some have suggested, I deleted the global-messages-db.sqlite file and restarted Thunderbird. Only messages before 3-27-2023 appeared. If I fetched messages from the server, it brought in only a few of yesterday's messages. After rebooting, it would download today's messages, but all those before 8/2/24 and 3-27-23 are missing. How can I recover them?

Windows 10, Thinkpad, Thunderbird 128.0.1esr (32-bit)

James Cooper

There were 2 firefox showing in my pc . So i uninstalled them. But now when i am trying to open a pdf it showing firefox as an option although firefox is not installed. screenshot attached . Can anyone tell me what to do?

When I attempt to use my mjg229@duck.com email I get told email already in use But it's not in the acct I'm using? Wondering if I have another account. But when I try signing in with the duck com email I get an error. I think it was a 505 error Could you find my duck.com address and free it from any accts. Or how do I free my email? That's the email I want to use for my acct!

This is a very strange issue. Some of the messages in my inbox, when selected do not display the message itself. Blank box. I looked at the message source and there is nothing displayed but white space in the box. The messages that are not displaying are before 3 August 24 and back in time to the year 2018. Those messages received in 2018 appear correctly.

Messages received after midnight (12:01 AM) 3 August display fine. Message source view displays the contents.

On that computer, I have other email accounts that display the messages correctly. Nothing missing. So whatever happened, only one email address account was affected. It is like something deleted that data.

Running Windows 10 Pro and latest version of Thunderbird. No extensions

Anyone that can inform me as to what might have caused this and tell me if it can be fixed, I would be greatly appreciative.

Thank you

After updating to Thunderbird version 115.12.2(32 bit) two days ago, I can no longer send emails. I get an error message "Authentification error (VM401)" I use Virgin Media. I can receive emails OK. I have not changed any server settings for a long time. I have been in touch with Virgin Media, they say the problem is with Thunderbird as I can send emails from on their one line system. I can also send emails from my Android phone. Any help would be appreciated.

PRIORITY:HIGH for those that are concerned! I created a specific Yahoo account so I could make comments on various News issues. I'm signed into that account and try to make a comment and it says something like or offers to sign in again where the comment is located. when i tick the sign in tab it goes back to the article as if I never signed in to post a comment. When I am actually signed into the Yahoo account where the article is located. Could be politics, music, etc. I cleared the cache, etc...still stuck in the mud. please help. Thank you. raphael

I've setup Thunderbird as my new email client but I'm getting the following error message on both mailboxes. Went through manual confi and it said all was good. Can't figure out what I'm doing wrong. Any help greatly appreciated tks - patrick replies to: prpa1440@gmail.com

Hello,

I am running Thunderbird 115.13.0 and cannot get e-mail from my bellsouth.net account on my MacBook Pro #6 computer. I get the error messages below. I have another MacBook Pro #5 running Thunderbird 102.15.1 that is receiving e-mails just fine. As far as I can see the server settings on the two computers are the same. Any advice about how to proceed? Thanks for any ideas.

Al

For weeks now I have been unable to sign into Microsoft.com to get support help through chat or receive a call back. These can only be achieved by signing in. The only Microsoft product that I can use is my Outlook mail app, which I have been able to sign into. But this is not connected with Mozilla Firefox. There is no other way that I know of to contact Microsoft. I've tried signing in on Microsoft Edge as well, I get an error message there as well. Since this problem started with trying to sign in on Mozilla Firefox, I assume this is where the issue was created. If I cannot sign into Microsoft.com, I am locked out of getting any help resolving this issue. There is no other way to reach Microsoft. The phone number they has no live person, only a robot which will answer questions only and then hang up.

Can someone here at Mozilla, please help me????