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Addons not syncing

  • 1 reply
  • 5 have this problem
  • 11 views
  • Last reply by cor-el

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Tried syncing addons from one browser to another, both mac os x maverick. Error log below.

Tried syncing addons from one browser to another, both mac os x maverick. Error log below.

Modified by dl1380

All Replies (1)

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Firefox seems to think that the two extensions that you have installed are installed globally and not in the Firefox profile folder and thus are not syncable.

1390168346955 Sync.Store.Addons DEBUG 442718d9-475e-452a-b3e1-fb1ee16b8e9d@dashlane.com not syncable: not installed in profile. (dashlane)
1390168346955 Sync.Store.Addons DEBUG {972ce4c6-7e08-4474-a285-3208198ce6fd} not syncable: not installed in profile. (this is the default theme)
1390168346955 Sync.Store.Addons DEBUG {23fcfd51-4958-4f00-80a3-ae97e717ed8b} not syncable: not installed in profile. (DivX Plus Web Player HTML5)

The other items in the log seem to be plugins that can't be synced (you need to install the software that adds them).