Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

menu no longer opens new tab,new window and always has freiftp.. this on 20.0, up from 19.x

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

Just got upgraded to 20.0 and discovered the menu works funny: always showing fire ftp; niether 'new tab, nor new window work. ONLY the usual. reverted to 19.x, and disabled upgrading for now.

Just got upgraded to 20.0 and discovered the menu works funny: always showing fire ftp; niether 'new tab, nor new window work. ONLY the usual. reverted to 19.x, and disabled upgrading for now.

All Replies (1)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Try to delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.