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After downloading the latest version of Firefox, lost my bookmarks, history, etc. Can I recover?

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  • Last reply by Landita

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I just downloaded Firefox 12 and installed it. When I did, I lost all my bookmarks, history, etc. from the old version. Can I recover this info?

I just downloaded Firefox 12 and installed it. When I did, I lost all my bookmarks, history, etc. from the old version. Can I recover this info?

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Hi!

Perform the suggestions mentioned in the following articles: Backing up and restoring bookmarks Locked or damaged places.sqlite -> http://kb.mozillazine.org/Locked_or_damaged_places.sqlite Lost Bookmarks Bookmarks not saved http://kb.mozillazine.org/Lost_bookmarks http://kb.mozillazine.org/Bookmarks_not_saved Check and tell if its working.