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cant open Privacy & Security in Options

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  • Last reply by Terry

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The Privacy & Security is fade-out and I'm able to select this option to make changes.

The Privacy & Security is fade-out and I'm able to select this option to make changes.
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Chosen solution

Try entering this in the url bar: about:preferences#privacy You may need a new profile: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles With Firefox closed, you can copy files from the old profile after renaming their new equivalents: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

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Chosen Solution

Try entering this in the url bar: about:preferences#privacy You may need a new profile: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles With Firefox closed, you can copy files from the old profile after renaming their new equivalents: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile