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Firefox 56 Crash ID: 1ac149f8-3fc1-4b15-839f-4da870171005

Miro.Collas
Miro.Collas
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ID: 1ac149f8-3fc1-4b15-839f-4da870171005 Signature: EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST

FF 56 is consistently crashing when trying to access a specific web page: the "But Now" page on the Second Life Marketplace website.

FF 55 did not have this problem. I can reliably reproduce the crash when in safe mode.

ID: 1ac149f8-3fc1-4b15-839f-4da870171005 Signature: EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST FF 56 is consistently crashing when trying to access a specific web page: the "But Now" page on the Second Life Marketplace website. FF 55 did not have this problem. I can reliably reproduce the crash when in safe mode.

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Miro.Collas
Miro.Collas Question owner
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bp-1ac149f8-3fc1-4b15-839f-4da870171005 10/5/17 4:32 PM bp-776ee261-c136-4f11-bf8f-5039b2161228 12/28/16 1:55 PM bp-7dea27a9-1682-4eab-b07c-c41012161208 12/8/16 1:57 PM bp-3aae5673-14dc-4a2e-bb95-f6ceb2161207 12/7/16 2:04 PM bp-1cf9274b-52c8-4276-b9a8-988b92161207 12/7/16 12:17 AM bp-6af0ddfb-53aa-4433-b8c2-2e58a2161127 11/26/16 10:28 PM bp-f657cc29-d927-4dbc-8bcb-dc7072161016 10/16/16 12:11 AM

Miro.Collas
Miro.Collas Question owner
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More info. I was able to access the web page that crashes FF, using Konqueror. Konqueror threw multiple "bad certificate" errors, but didn't crash. So maybe FF is crashing instead of handling the cert error?