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I am clearing cache and cookies but they are not clearing ? MAC USER

  • 2 replies
  • 3 have this problem
  • 18 views
  • Last reply by Semnomic

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I found a way to do it but the shortcut to clear them is not working

>>>>>>> History,  >>>>>>  clear recent history,    >>>>> cookies and cache  - checkboxes
I found a way to do it but the shortcut to clear them is not working >>>>>>> History, >>>>>> clear recent history, >>>>> cookies and cache - checkboxes

Chosen solution

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"
Read this answer in context 👍 2

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Chosen Solution

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"
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perpetual cookie :) was driving me nuts