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Firefox crashes

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  • 1 has this problem
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  • Last reply by Scribe

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I cannot open FF at all,

Crash ID: bp-211e19e8-7ad3-4ff3-be35-04a5c2170207

I cannot open FF at all, Crash ID: bp-211e19e8-7ad3-4ff3-be35-04a5c2170207

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Hi, this seems to be caused by Websense/Forcepoint software, so if you have it on your system or within your organization, perhaps you could if possible, try updating or disabling it. Also see Old versions of Websense cause startup crashes in Firefox.

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