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this shows up a lot for me the media could not be loaded either because the server or network failed or because the format is not supported

  • 2 replies
  • 29 have this problem
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  • Last reply by ahmedsuli

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it been 5 days facing this problem while watching videos sometimes it work normally the next day then it crashes I tried other sites some works and some no (the media could not be loaded either because the server or network failed or because the format is not supported )

http://prntscr.com/coo9fh http://prntscr.com/coo9ue http://prntscr.com/coob3g

it been 5 days facing this problem while watching videos sometimes it work normally the next day then it crashes I tried other sites some works and some no (the media could not be loaded either because the server or network failed or because the format is not supported ) http://prntscr.com/coo9fh http://prntscr.com/coo9ue http://prntscr.com/coob3g

Chosen solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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Chosen Solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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FredMcD said

If you have problems with current Shockwave Flash plugin versions then check this:
  • see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
  • disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:

Thank you