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How do I recover my bookmarks from the same account as I'm using now.

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  • Last reply by FredMcD

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Hi, I just reset my laptop and I have to re-install monzilla. From there, I sign in to my old account (the account that contain all my bookmarks that I wish to recover). But, as I sign in all my bookmarks are gone. How do I recover my bookmarks? Thank you.

Hi, I just reset my laptop and I have to re-install monzilla. From there, I sign in to my old account (the account that contain all my bookmarks that I wish to recover). But, as I sign in all my bookmarks are gone. How do I recover my bookmarks? Thank you.

All Replies (2)

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Hi summer121, I understand that your sync account is not adding the bookmarks back to the new install of Firefox on this computer. I am sorry for the frustration.

Did you sign into sync with the new profile? and has the first sync completed? You can see a timestamp of the last sync if you go to about:config and search for sync.

If they are not there unfortunately sync does not provide back up services. Please always keep a copy of your profile before reinstalling.

Modified by guigs

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These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences