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can't login to a specific website

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by cjelli

cjelli
cjelli
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For the last two weeks I am unable to log into a specific website (sharks.nhl.com). The username and the password seem to pass through fine (when I give a wrong password I get an error from the website), but the status does not change to logged in.

This problem only exists on my work desktop Linux and only with Firefox. On my macbook/Firefox 30.0 it works fine, on my windows laptop with IE 10 it works fine, on the same Linux with latest Chrome it also works fine.

However it does not work with both Firefox for Ubuntu Canonical and Firefox binary downloaded from mozilla's web site. I cleared cookies and stuff and still there's no progress. The macbook Firefox and the Linux firefox sync through Firefox Sync, so the sets of add-ons are identical.

For the last two weeks I am unable to log into a specific website (sharks.nhl.com). The username and the password seem to pass through fine (when I give a wrong password I get an error from the website), but the status does not change to logged in. This problem only exists on my work desktop Linux and only with Firefox. On my macbook/Firefox 30.0 it works fine, on my windows laptop with IE 10 it works fine, on the same Linux with latest Chrome it also works fine. However it does not work with both Firefox for Ubuntu Canonical and Firefox binary downloaded from mozilla's web site. I cleared cookies and stuff and still there's no progress. The macbook Firefox and the Linux firefox sync through Firefox Sync, so the sets of add-ons are identical.

Chosen solution

This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Edit > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Edit > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
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All Replies (3)

cjelli
cjelli Question owner
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Oh, if it helps, the problem is ONLY with the sharks.nhl.com site. Other subsites of the NHL (incl. mother site www.nhl.com) accept authentication just fine.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Edit > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Edit > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
cjelli
cjelli Question owner
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Permissions got blocked. Hell knows why.

Thanks a lot.