Thunderbird Community Forum

and I immediately began scrambling to get it back. I found this somewhere: "Don't Delete Files" is the preferred option because it saves the old profile's folder and allows you to recover the files to a new profile. So that gave me hope because that's what I had clicked (unfortunately, it was right before I saw the cancel button over on the right). That's what I get for being in a hurry I guess.

Anyhow, after 4 days of reading support forums and tons of trial and error, I'm no closer to restoring that profile than when I first started (although I've learned a lot about what does NOT work).

Btw, both my profiles have always been set up as POP3 at Gmail, although if I ever get this current problem sorted out I'll be shopping for a different POP3 provider. But that's another story.

I know how to create a new profile with Profile Manager. And I found the Profiles folders under both Thunderbird folder as well as ThunderbirdOLD folder. Have I been on the right track so far?

In the Thunderbird/Profiles folder, I don't see a folder with the deleted profile name (except the new ones (duds) I've since created ). On the other hand, I don't see the name of the profile that I did NOT delete either, but somehow it seems to be working just fine. Maybe it's the ".default" folder or ".default-release" folder? I've only ever had two profiles and I may have created the non-deleted profile first, so did that one end up being named .default? -shrug- I have no clue.

Anyhow, in the ThunderbirdOLD/Profiles folder, I also see ".default" as well as ".default-release" folders too. But in addition, I'm seeing a ".deletedprofile" named folder. So that's where I originally thought my several dozen email folders with several thousand emails and Address Book etc are hiding. But I've copied all the above mentioned folders into the several new Profiles I've created, on a trial and error basis but so far..... no luck. All I get when I open one is the new set up screen to set up a new pop3 account.... which I can do, but that's just starting from scratch without any of my saved data. I'm running out of ideas.

Where am I going wrong?

I'm under the impression that the following setup used to work well, but ceased to sometime in the past:

Filter 1: ("junk from unknown senders"), enabled. - Apply filter when: Manually run, Getting new mail -> Filter before Junk Classification. - Match all of the following: From - isn't in my address book - Personal Address Book. - Perform these actions: Set Junk Status to: Junk.

Filter 2: ("delete all junk"), enabled. - Apply filter when: Manually run, Getting new mail -> Filter after Junk Classification. - Match all of the following: Junk status - is - Junk. - Perform these actions: Move Message to - Junk on myaddress@myprovider.com.

Filter 2 is lower down the list of filters.

Filter 2 works as I expect it when I run it manually with 'Tools'->'Run Filters on Folder'. However it is either never executed, or never succeeds in moving messages to the Junk folder when it is called automatically under the "Getting new mail" condition. I check mail automatically every 10 minutes on this IMAP account, but the messages marked as Junk by filter 1 are never moved to the Junk folder.

What might explain this?

Thanks and appreciation to all the volunteers answering questions for the public on this site.

Details: running v115.13.0 on Debian.

With the recent update to Mozilla (128.1.Oesr), I'm no longer able to check my email at my work address. I get an invalid certificate error. I have always gotten this error at this address but in the past I've been able to ignore it and keep on. Now I don't see any option to ignore it, and I'm unable to check my email. This is a non-starter. I need to be able to keep in touch with work.

Thanks, John Mumaw

I recently upgraded to Thunderbird 128 and in my email archive from 1996 to 2008 I am no longer able to view any emails from prior to June 1999. I just get a blank page when I open the messages. I can still see the email summary under the folder.

Is this a known issue with the release?

How I can better diagnose what it going on? The emails were previously ok on prior versions.

Thanks.

Michael.

Hi First, I'm using the Swedish version so I can't give the exact names on the checkboxes etc.

I want to turn of Junk filtering So I checked in the help sections and there is a checkbox for activating the junk control in the options for my account, it is already unchecked. But Thunderbord moves emails to the Junk folder anyway?

So how do I stop it?

Best Olle

Hello. I get a pop-up every few minutes from Motilla Thunderbird informing me that I should update my access to my (secondary) Gmail address. I have done all which is recommended on the information sheets entitled "Automatic Conversion of Google mail accounts to OAUTH 2.0 "authentification" but, unfortunately, the pop-up keeps coming. Moreover, after the update, I've lost all my mail received on my main email address. I include a screenprint of the pop-up. Thanks for your assistance.

Why do duplicate sub-folders appear in Thunderbird? In my personal folder I now have Sent and Sent Messages, bothe 'special' folders which can't be deleted. I have a similar situation in an folder for another email address (Sent + Sent Messages) AND in my Gmail folder, where not only are there 'Sent' & 'Sent Mail' folder but also two 'Drafts' folders as well as a 'Junk' folder and a 'Spam' folder. Each duplicate sub-folder contains slightly different messages and none can be deleted. See the attached image with the duplicates indicated.

What's going on and how can I resolve it to rationalize/simplify the structure?

Strangely, I can't figure out how to add to someone else's post if it doesn't already have replies so I'm having to start my own thread. Anyway...

Thunderbird on my system is 32-bit on 32-bit Windows and a day or two ago it updated itself to version 115.10.1. Since then it's been slow at sending emails, receiving emails, applying filters and pretty much everything else. Is this being worked on? I saw a couple of similar reports from other people here but like I said, I can't add a reply to them.

And if it's not known about or being worked on, is there some way I can roll back an update?

Deleting msf files does not solve the problem. Turning off windows firewall (a bad idea) does not solve the problem. I don't want to swich to a new mail program after years of using Thunderbird. Can anyone help?

I usually work with my computer hardwired to my router. For some reason, this is not working anymore and now I have my computer connected via wifi. As soon as I changed from cable to wifi, Thunderbird started to ask permission to connect to my Google account every time I open Thunderbird. Sometimes I have to grant permission several times. At some point, it stops and I can keep on with my work until the next time I restart my computer and open Thunderbird. Then the cycles starts all over again. Any ideas¿?

In Thunderbird, I lose e-mails when I try to transfer them from my "in" box to my "save" box. I've deleted a lot of e-mails, hoping that would help. But it didn't. Can anyone help me figure out what's happening?

Receiving a 'bounced' notice in my inbox that tells me to advise sender to reduce the size of their message. It does not tell me who the sender is. How can I figure this out?

After installing 128.1.0esr (64-bit) I have problems to send e-mail with a server login error which is related to my password. My android client is working fine with this password. Thunderbird was working fine before the software update.

Here is my account setup info.

 Application Basics

   Name: Thunderbird
   Version: 128.1.0esr
   Build ID: 20240730200333
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.1.0
   OS: Windows_NT 10.0 22631
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 2
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 7,8 GB
   Disk Space Available: 161 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, 0, 3

   account4:
     INCOMING: account4, , (imap) securemail.aplus.net:993, 3, 3
     OUTGOING: , securemail.aplus.net:465, 3, 3, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.128.1.0esr.botan
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled:
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id2
     iMIP Disabled:
     iMIP Account:
     Organizer Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

     Extension: 1
     GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       French spelling dictionary
       dictionary
       6.3.1webext
       true
       fr-dicollecte@dictionaries.addons.mozilla.org

       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       ImportExportTools NG
       extension
       14.1.2
       true
       ImportExportToolsNG@cleidigh.kokkini.net

       Qwant
       extension
       1.2
       true
       qwant@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

       System theme — auto
       theme
       1.3
       true
       default-theme@mozilla.org

       Dark
       theme
       1.3
       false
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus: Antivirus Microsoft Defender
     Antispyware:
     Firewall: Pare-feu Windows

 Legacy User Stylesheets

   Active: false
   Stylesheets: No stylesheets found

 Graphics

     Features
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     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: outOfProcess: false

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     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19738 git hash: 791816843657) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control

     WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-27.20.100.9268)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19738 git hash: 791816843657)
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     Target Frame Rate: 60
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     GPU #1
     Active: Yes
     Description: Intel(R) UHD Graphics
     Vendor ID: 0x8086
     Device ID: 0x9b41
     Driver Version: 27.20.100.9268
     Driver Date: 2-5-2021
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     GPU #2
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     Diagnostics
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     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
     CMSOutputProfile: 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
     Display0: 1600x900@60Hz scales:1.000000|1.000000
     DisplayCount: 1
     HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0
     OverlaySupport: NV12=Scaling YUV2=Scaling BGRA8=Software RGB10A2=None
     ScaledResolution0: source 1600x900, target 1920x1080
     ScaledResolutionCount: 1
     SwapChainTearingSupport: Supported
     GPUProcessPid: 10856
     Window Device Pixel Ratios: 1
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Font Visibility Debug Info: Windows Platform
     WebGPU Default Adapter: [object Object]
     WebGPU Fallback Adapter: [object Object]

     Decision Log
     HW_COMPOSITING: available by default
     D3D11_COMPOSITING: available by default
     DIRECT2D: available by default
     D3D11_HW_ANGLE: available by default
     GPU_PROCESS: available by default
     WEBRENDER: available by default
     WEBRENDER_COMPOSITOR: available by default
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by default
     WEBRENDER_OPTIMIZED_SHADERS: available by default
     WEBRENDER_ANGLE: available by default
     WEBRENDER_DCOMP_PRESENT: available by default
     WEBRENDER_SCISSORED_CACHE_CLEARS: available by defaultblocklisted by env: Blocklisted by gfxInfo
     WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
     WINDOW_OCCLUSION: available by default
     VIDEO_HARDWARE_OVERLAY: available by default
     VIDEO_SOFTWARE_OVERLAY: available by default
     HW_DECODED_VIDEO_ZERO_COPY: available by default
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     REUSE_DECODER_DEVICE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: disabled by default: Disabled by defaultfailed by runtime: Disabled with non-zero canvas worker threads
     REMOTE_CANVAS: available by default

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): 46.64ms (2.87)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Haut-parleurs (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_104319AE&REV_1000\4&9ac9c3e&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Microphone (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_104319AE&REV_1000\4&9ac9c3e&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       64 - 480

       Mixage stéréo (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_104319AE&REV_1000\4&9ac9c3e&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_APP_RESTART: 1
   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\rob\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\rob\AppData\Roaming\Thunderbird\Profiles\d7snjmls.default\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\rob\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini
   MOZ_LAUNCHER_PROCESS: 1

 Important Modified Preferences

   accessibility.lastLoadDate: 1523694091
   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.amount_written: 343482
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   browser.search.region: FR
   dom.apps.reset-permissions: true
   extensions.lastAppVersion: 128.1.0
   font.internaluseonly.changed: true
   font.name.monospace.tr: Consolas
   font.name.monospace.x-baltic: Consolas
   font.name.monospace.x-central-euro: Consolas
   font.name.sans-serif.tr: Calibri
   font.name.sans-serif.x-baltic: Calibri
   font.name.sans-serif.x-central-euro: Calibri
   font.name.serif.tr: Cambria
   font.name.serif.x-baltic: Cambria
   font.name.serif.x-central-euro: Cambria
   font.size.fixed.el: 14
   font.size.fixed.tr: 14
   font.size.fixed.x-baltic: 14
   font.size.fixed.x-central-euro: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   font.size.variable.tr: 17
   font.size.variable.x-baltic: 17
   font.size.variable.x-central-euro: 17
   gfx.blacklist.suggested-driver-version: 257.21
   gfx.crash-guard.d3d11layers.appVersion: 78.14.0
   gfx.crash-guard.d3d11layers.deviceID: 0x9b41
   gfx.crash-guard.d3d11layers.driverVersion: 27.20.100.9268
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 91.11.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x9b41
   gfx.crash-guard.wmfvpxvideo.driverVersion: 27.20.100.9268
   gfx.direct3d.last_used_feature_level_idx: 0
   idle.lastDailyNotification: 1723281999
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1723281999
   places.history.enabled: false
   places.history.expiration.transient_current_max_pages: 65646
   plugin.importedState: true
   plugin.state.flash: 0
   privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.remote_settings.crlite_filters.checked: 1636488507
   security.remote_settings.intermediates.checked: 1636488507
   security.sandbox.content.tempDirSuffix: {ab092c1b-1090-4d9d-b223-88f2560a6068}
   security.sandbox.plugin.tempDirSuffix: {dc3b94f0-f79d-4ee5-b7ce-92ce35231658}
   signon.importedFromSqlite: true
   storage.vacuum.last.content-prefs.sqlite: 1723281999
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1720547172
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.35
     4.35

     NSS
     3.101.1
     3.101.1

     NSSSMIME
     3.101.1
     3.101.1

     NSSSSL
     3.101.1
     3.101.1

     NSSUTIL
     3.101.1
     3.101.1

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\rob\AppData\Local\Thunderbird\Profiles\d7snjmls.default\startupCache\startupCache.8.little
   Ignore Disk Cache: true
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["fr-FR"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["fr-FR"]
     Regional Preferences: ["fr-FR"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

   print_printer: Microsoft Print to PDF
   print.print_printer: HP Deskjet D2600 series
   print.printer_HP_Deskjet_D2600_series.print_bgcolor: false
   print.printer_HP_Deskjet_D2600_series.print_bgimages: false
   print.printer_HP_Deskjet_D2600_series.print_colorspace:
   print.printer_HP_Deskjet_D2600_series.print_command:
   print.printer_HP_Deskjet_D2600_series.print_downloadfonts: false
   print.printer_HP_Deskjet_D2600_series.print_duplex: 0
   print.printer_HP_Deskjet_D2600_series.print_edge_bottom: 0
   print.printer_HP_Deskjet_D2600_series.print_edge_left: 0
   print.printer_HP_Deskjet_D2600_series.print_edge_right: 0
   print.printer_HP_Deskjet_D2600_series.print_edge_top: 0
   print.printer_HP_Deskjet_D2600_series.print_evenpages: true
   print.printer_HP_Deskjet_D2600_series.print_footercenter:
   print.printer_HP_Deskjet_D2600_series.print_footerleft: &PT
   print.printer_HP_Deskjet_D2600_series.print_footerright: &D
   print.printer_HP_Deskjet_D2600_series.print_headercenter:
   print.printer_HP_Deskjet_D2600_series.print_headerleft: &T
   print.printer_HP_Deskjet_D2600_series.print_headerright: &U
   print.printer_HP_Deskjet_D2600_series.print_in_color: true
   print.printer_HP_Deskjet_D2600_series.print_margin_bottom: 0.5
   print.printer_HP_Deskjet_D2600_series.print_margin_left: 0.5
   print.printer_HP_Deskjet_D2600_series.print_margin_right: 0.5
   print.printer_HP_Deskjet_D2600_series.print_margin_top: 0.5
   print.printer_HP_Deskjet_D2600_series.print_oddpages: true
   print.printer_HP_Deskjet_D2600_series.print_orientation: 0
   print.printer_HP_Deskjet_D2600_series.print_page_delay: 50
   print.printer_HP_Deskjet_D2600_series.print_pagedelay: 500
   print.printer_HP_Deskjet_D2600_series.print_paper_data: 9
   print.printer_HP_Deskjet_D2600_series.print_paper_height: 11,00
   print.printer_HP_Deskjet_D2600_series.print_paper_name:
   print.printer_HP_Deskjet_D2600_series.print_paper_size_type: 0
   print.printer_HP_Deskjet_D2600_series.print_paper_size_unit: 1
   print.printer_HP_Deskjet_D2600_series.print_paper_width: 8,50
   print.printer_HP_Deskjet_D2600_series.print_plex_name:
   print.printer_HP_Deskjet_D2600_series.print_resolution: 0
   print.printer_HP_Deskjet_D2600_series.print_resolution_name:
   print.printer_HP_Deskjet_D2600_series.print_reversed: false
   print.printer_HP_Deskjet_D2600_series.print_scaling: 1,00
   print.printer_HP_Deskjet_D2600_series.print_shrink_to_fit: true
   print.printer_HP_Deskjet_D2600_series.print_to_file: false
   print.printer_HP_Deskjet_D2600_series.print_unwriteable_margin_bottom: 0
   print.printer_HP_Deskjet_D2600_series.print_unwriteable_margin_left: 0
   print.printer_HP_Deskjet_D2600_series.print_unwriteable_margin_right: 0
   print.printer_HP_Deskjet_D2600_series.print_unwriteable_margin_top: 0
   print.printer_Microsoft_Print_to_PDF.print_bgcolor: false
   print.printer_Microsoft_Print_to_PDF.print_bgimages: false
   print.printer_Microsoft_Print_to_PDF.print_duplex: 0
   print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0
   print.printer_Microsoft_Print_to_PDF.print_edge_left: 0
   print.printer_Microsoft_Print_to_PDF.print_edge_right: 0
   print.printer_Microsoft_Print_to_PDF.print_edge_top: 0
   print.printer_Microsoft_Print_to_PDF.print_evenpages: true
   print.printer_Microsoft_Print_to_PDF.print_footercenter:
   print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT
   print.printer_Microsoft_Print_to_PDF.print_footerright: &D
   print.printer_Microsoft_Print_to_PDF.print_headercenter:
   print.printer_Microsoft_Print_to_PDF.print_headerleft: &T
   print.printer_Microsoft_Print_to_PDF.print_headerright: &U
   print.printer_Microsoft_Print_to_PDF.print_in_color: true
   print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5
   print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5
   print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5
   print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5
   print.printer_Microsoft_Print_to_PDF.print_oddpages: true
   print.printer_Microsoft_Print_to_PDF.print_orientation: 0
   print.printer_Microsoft_Print_to_PDF.print_page_delay: 50
   print.printer_Microsoft_Print_to_PDF.print_paper_data: 9
   print.printer_Microsoft_Print_to_PDF.print_paper_height: 297.011
   print.printer_Microsoft_Print_to_PDF.print_paper_id: 9
   print.printer_Microsoft_Print_to_PDF.print_paper_name:
   print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 1
   print.printer_Microsoft_Print_to_PDF.print_paper_width: 210.016
   print.printer_Microsoft_Print_to_PDF.print_resolution: 600
   print.printer_Microsoft_Print_to_PDF.print_reversed: false
   print.printer_Microsoft_Print_to_PDF.print_scaling: 1
   print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true
   print.printer_Microsoft_Print_to_PDF.print_to_file: false
   print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0
   print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0
   print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0
   print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0
   print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
   print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
   print.printer_Microsoft_XPS_Document_Writer.print_colorspace:
   print.printer_Microsoft_XPS_Document_Writer.print_command:
   print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false
   print.printer_Microsoft_XPS_Document_Writer.print_duplex: 0
   print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
   print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
   print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
   print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
   print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
   print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
   print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
   print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
   print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
   print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
   print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
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At about the time of the most recent update to Thunderbird my wife's computer started running Thunderbird all wrong. A large chunk of old messages vanished, but not the oldest, and when she deletes a message it vanishes instead of going into a Deleted file. The old messages are still on the server, but Thunderbird will not download them again, I assume because it thinks she already has them. They are there, though. I installed her email on my version of Thunderbird and it promptly downloaded all 330 of them. I assumed something went wrong in the update so I thought if I uninstalled Thunderbird and reinstalled it, all would go back to normal. I have done so with both a warm and a cold reboot after uninstalling and in both cases when I open Thunderbird, there is her account, faults and all. So the question is "How do I get rid of Thunderbird completely, so that it needs the mail-box reloaded as well?" It is beyond me why what I have done doesn't work. Is there some other way to get the program working like it used to? My wife is about as technophobic as they come and takes a long time to learn something new so please can we go back to the way we were? We are both in our 80s so new tech is sometimes a challenge. Any help you can give us, in simple language please, would be appreciated. I don't want to convert her to Access as I have never used it and wouldn't know how to teach her. Thank you, Peter

Since update to ver 128.1.0esr the "new subfolder" feature does not work (does not show window to name new folder). I have many subfolders and I rely on them heavily. I tried restarting Thunderbird, then Windows. I ran in debug mode with no success. I downloaded and installed 128.2.0esr again. No change.

Is it possible to go back to the earlier version? Which is? Thanks, Frederick

Hello,

I've been using Thunderbird for quite a long time now. I manage two private mail accounts, one at t-online and one at GMX, with Thunderbird. Suddenly, since yesterday I cannot longer get access to my GMX account. When opening Thunderbird, I first get a popup requesting to enter my password for the GMX account (normally I needn't do that). When I enter the (correct!!) password, it is not accepted, and I get an error notification (see attached screenshot). "Try again" also does not help.

The t-online account I can operate in Thunderbird as usual.

What can I do to again get access to my GMX account via Thunderbird?

Thx and best regards Rainer