In the inbox are 9 new mails. After reading 2 we turned Th. off and again on. 9 mails were very short visible and then deleted. Nothing found is the waste bin.
My blind friend has just started with Thunderbird. 1: After reading 2 mails out of nine there was no indication that the mails were read. All the characters in the subject column stayed bold. 2: We turned off Thunderbird and loaded it again. In the inbox the 9 mails were visible for about 1 or 2 seconds. Then they all disappeared. We checked all the folders but we could not find them again, they were totally deleted. The computer used is a brand new Acer running Windows-10. Internet is supplied by XS4all, including the e-mail Item # 2 is more important than # 1.
All Replies (3)
have you tried logging into the webmail account from your mail provider? the messages my still be there
also look in trash in thunderbird.
philstar said
have you tried logging into the webmail account from your mail provider? the messages my still be there also look in trash in thunderbird.
Yes, there the messages are still available. But this answer does not solve our problem
Yes, there the messages are still available. But this answer does not solve our problem