Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Teema arhiveeriti. Please ask a new question if you need help.

Open Unified Inbox at the top level, not at the individual Mailbox folder level

  • 1 vastus
  • 1 on selline probleem
  • 21 views
  • Viimati vastas Roxie2401

Roxie2401
Roxie2401
more options

I use the Unified Folder view and when I open Thunderbird it opens in the first mainbox "below" the top level unified Inbox - i.e., the first mail account. I always have to move it back up one level to see all the Inbox messages list for all accounts.

In other words - open at the "Parent" level, not the first "child" level mailbox. I know this worked at one time and I've read all the old thread about deleting "Smart Mailgbox" etc, and nothing works.

Inbox (top Level - Parent) --- open here. 

  Account 1 (child level) ----not here ---- but this is where it is opening - so the list only shows messages from this account.
  Account 2 (child level) --- not here
  Account 3 (child level) --- not here.
I use the Unified Folder view and when I open Thunderbird it opens in the first mainbox "below" the top level unified Inbox - i.e., the first mail account. I always have to move it back up one level to see all the Inbox messages list for all accounts. In other words - open at the "Parent" level, not the first "child" level mailbox. I know this worked at one time and I've read all the old thread about deleting "Smart Mailgbox" etc, and nothing works. Inbox (top Level - Parent) --- open here. Account 1 (child level) ----not here ---- but this is where it is opening - so the list only shows messages from this account. Account 2 (child level) --- not here Account 3 (child level) --- not here.

All Replies (1)

Roxie2401
Roxie2401 Küsimuse esitaja
more options

Just an update - I found that this "Opening Unified Mailbox at the top level" has been working just fine on my desktop . But it would not work on the Laptop (same Windows 10 version, same Thunderbird version, same extensions & plugins).

So, I copied the profile, settings, everything I could think of, over to the Laptop. Now, it works just fine.

It works but doesn't answer the question - what was different and why? Is there an option/setting somewhere that controls which mailbox opens when starting Thunderbird?

Not a big deal now - just going to bug me for a long time.