Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Teema arhiveeriti. Please ask a new question if you need help.

How can I contact someone to explain the problems (not describable in one sentence) that are preventing me from donating to Thunderbird?

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas Matt

beverlyshepard19
beverlyshepard19
more options

The last update of Thunderbird has caused these situations: 1) I can't "paste as quotation" an excerpt from another e-mail into one I am sending. Nothing happens. (I can "paste as quotation" from a word processing program or a website, just not my very own e-mails.) 2) When I quote a received message, I can't insert my comments within the text; when I try this it deletes the quoted message entirely.

These two things mean that a lot of what I have been accustomed to doing with e-mail is now impossible without going outside Thunderbird, composing a message elsewhere the way I want it, and then pasting it back into a Thunderbird e-mail message. Not the convenient thing we are meant to believe a good e-mail program is. As long as this little mess continues I won't be donating to Thunderbird.

The last update of Thunderbird has caused these situations: 1) I can't "paste as quotation" an excerpt from another e-mail into one I am sending. Nothing happens. (I can "paste as quotation" from a word processing program or a website, just not my very own e-mails.) 2) When I quote a received message, I can't insert my comments within the text; when I try this it deletes the quoted message entirely. These two things mean that a lot of what I have been accustomed to doing with e-mail is now impossible without going outside Thunderbird, composing a message elsewhere the way I want it, and then pasting it back into a Thunderbird e-mail message. Not the convenient thing we are meant to believe a good e-mail program is. As long as this little mess continues I won't be donating to Thunderbird.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.