Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

I have forgotten my master password

  • 2 vastust
  • 3 on selline probleem
  • 1 view
  • Viimati vastas FredMcD

more options

I have tried the chrome://pippki/content/resetpassword.xul suggestion but that is not working. can you help?

I have tried the chrome://pippki/content/resetpassword.xul suggestion but that is not working. can you help?

All Replies (2)

more options

The alternative is to remove the key3.db file in the profile folder. In about:support open the profile folder from this page.

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.