Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Teema arhiveeriti. Please ask a new question if you need help.

I can't sync my history and add-ons when sign in to the browser

  • 2 vastust
  • 2 on selline probleem
  • 5 views
  • Viimati vastas guigs

mrasantoni
mrasantoni
more options

So, i just downgraded my pc from windows 8 to 7 because some issues. I only used W8 for couples weeks before i decided w8 is not for me. When i installed firefox and begun to sync my account, it only synced my bookmarks and the theme for my top portion of page (the title and the tollbar) and not my add-ons and history eventough i'm sure i synced it before i reinstalled my windows.

So, i just downgraded my pc from windows 8 to 7 because some issues. I only used W8 for couples weeks before i decided w8 is not for me. When i installed firefox and begun to sync my account, it only synced my bookmarks and the theme for my top portion of page (the title and the tollbar) and not my add-ons and history eventough i'm sure i synced it before i reinstalled my windows.

All Replies (2)

guigs
guigs
more options

After the reinstall on Windows did you change the password or save a back up of the profile? Since its encrypted by the password, the data is not retrievable after you change the password. If you have a back up of the profile try this to restore: Back up and restore information in Firefox profiles

guigs
guigs
more options

Another look under the hood if you are still having trouble:

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.

Thank you.