Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

having hard time downloading, firefox brower

  • 1 respuesta
  • 2 tienen este problema
  • 2 visitas
  • Última respuesta de Helper7677

more options

brower needs to be updated

brower needs to be updated

Todas las respuestas (1)

more options

"having hard time downloading, firefox brower"

Not much detail. Difficult to diagnose your problem with such limited information.

You can:



You have an item installed that is considered malware/spyware/adware. To see the Plugins reported with your question, click "More system details..." to the right of your original question.

  • My Web Search Plugin Stub for 32-bit Windows

This type of pest is usually installed along with software you download from the internet; generally free programs, but not always. Carefully watch for "extra" items that will be installed and un-check or opt-out of them.

  1. You can check to see if you have any of these from Web Products" installed:
  2. Also see: http://kb.mozillazine.org/Uninstalling_toolbars
  3. You MAY need to change a preference if when typing one or two words in the URL/Location/Address Bar sends you to some search page other than the one you expect. To reset your default URL/location bar search provider:
    • Enter about:config in the address/URL bar and press the Enter key
    • If you see a warning, accept it (Promise that you will be careful)
    • Filter = keyword.URL
    • Below the Filter, if keyword.URL is bold, right-click on keyword.URL and choose "Reset"
    • Restart Firefox (File > Restart Firefox)
    • See: http://kb.mozillazine.org/Keyword.url
  4. You MAY need to reset your homepage if some search page that you do not want or expect opens when you start Firefox. Firefox can open multiple home pages. Home pages are separated by the "|" symbol.


Other issues that need your attention

The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post.

  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update the Java plugin to the latest version.

Modificadas por Helper7677 el