Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

trying to install - can't get past run page on which I must enter my user name & password - helP!!!

  • 1 respuesta
  • 1 tiene este problema
  • 8 visitas
  • Última respuesta de Chris Ilias

more options

I am trying to initially install firefox - when I get to page where I must enter "user name" and "password," I follow prompt and enter Michele-PC\Michele but nothing happens and I can't complete installation by getting to Firefox wizard set up


This happened

Every time Firefox opened

trying to initially install firefox

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 1.1.4322)

I am trying to initially install firefox - when I get to page where I must enter "user name" and "password," I follow prompt and enter Michele-PC\Michele but nothing happens and I can't complete installation by getting to Firefox wizard set up == This happened == Every time Firefox opened == trying to initially install firefox == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 1.1.4322)

Todas las respuestas (1)

more options

Is you Windows user account an administrator account? If you don't have proper permission to install software on the system, you need an administrator to enter their username/password