Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost all emails and account after update to ver 78.11.0

  • 1 respuesta
  • 3 tienen este problema
  • 10 visitas
  • Última respuesta de pf-firefox

more options

After updating I lost all email an account!! how can i restore them?

After updating I lost all email an account!! how can i restore them?

Solución elegida

Same problem here. None of the three profiles I could select via Help > Troubleshooting Information > about:profiles recovered my inbox or sent emails.

Copying the entire \users\<me>\appdata\roaming\thunderbird folder from a backup two days before made any difference.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (1)

more options

Solución elegida

Same problem here. None of the three profiles I could select via Help > Troubleshooting Information > about:profiles recovered my inbox or sent emails.

Copying the entire \users\<me>\appdata\roaming\thunderbird folder from a backup two days before made any difference.