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Firefox will not load. I click on the icon and nothing happens.

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  • 1 tiene este problema
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  • Última respuesta de Elton123

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Nothing happens when I click on the icon. I try to reload the program but It says the program is already running. It tell to close it.

Nothing happens when I click on the icon. I try to reload the program but It says the program is already running. It tell to close it.

Solución elegida

hi, this is often a symptom of malicious software being active on a system. so next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

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Solución elegida

hi, this is often a symptom of malicious software being active on a system. so next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

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Thank you. It solve my problem