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Can not sync a new device

  • 6 respuestas
  • 3 tienen este problema
  • 2 visitas
  • Última respuesta de Vlad Filippov

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From every devices the login firefox sync page is blank.

From every devices the login firefox sync page is blank.
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Solución elegida

Todas las respuestas (6)

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Hello, We cannot reproduce this issue.

Could you please try the following:

1.

  • Open the DevTools Network Panel ( Tools -> WebDeveloper -> Network)
  • Focus on the Network panel and press ESCAPE to open the Console under it.
  • Refresh the `about:accounts` page
  • (See my attached screenshot)
  • Please let us know if you see errors reported

2. Other thing to try:

Are you able to open this file in your browser: https://accounts.cdn.mozilla.net/scripts/e820c61f.main.en.js

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Hi Vlad,

Thanks for your support

1 - I have an error. Pls, see image attached

2 - I can open the file


Best regards Vasco

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Vasco, Thanks for the response!

Could you please do things:

1. Press on 403 (RED request in the console and check what it says in "Response" tab, see my screenshot)

2.Press on "Consola" (Console, in dev tools) , refresh the page again and screenshot the error again please.

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Solución elegida

Please see this post https://support.mozilla.org/en-US/questions/1159852#answer-967629 for a TEMPORARY WORKAROUND

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Yes, That solved the issue.

If you need the information on the "response" and "console" let me know

Thanks for your support


Best regards Vasco

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This should be now fixed.

Please let us know if you still have this issue