All Products Support Forum

Hi,

On some sites Firefox will not play the embedded videos. For example embedded screencast recordings like those used by employee time management platforms eg time doctor. Not sure of the format maybe webm

In the recent update, there is a new feature which allowed people to view pdf directly in the browser rather than downloading it. Ever since this was implemented, I am not able to download any pdf, instead it keeps opening up the pdf in another tab which is not what I'm trying to do. Is there a way to fix this?

Look! I love what you guys are doing. I use Firefox on windows and degoogled android. When I've signed up for mozilla account, I specifically unchecked all email notifications/subscriptions. After that came an mail about your VPN product. OK, I have updated my preferences again, even though all was unchecked. After 1 day I get the next mail about your Pocket feature. What the heck? It seems now days NOBODY respects my choices about newsletters, ads and notification preferences. I have turned off all communication twice so far and you're still sending them. Why? Seriously why? And don't tell me there is a delay in the system, it needs 48 hours to update the preferences. This is the usual answer to my mails. Please turn off this spamming behavior. It is just bad for you and bad for me. I believe if someone chose you over fucking google products, than that individual is capable of deciding which of your products he/she wants to use. You don't need to push it like everybody else. If possible toss this feedback to upper management so they might change this behavior in the future.

Hello,

I have a problem with a pac file in our org. We download it from a server. The basic functionality is applied and it does redirect the desired traffic to the proxy. The problem occurs when the proxy goes down, it then should automaticaly start making direct connections, but the connections fail. We want to proxy only http and https and event that with some exceptions.

It was done according to https://developer.mozilla.org/en-US/docs/Web/HTTP/Proxy_servers_and_tunneling/Proxy_Auto-Configuration_PAC_file#example_6

Is there any problem with PAC file or does the browser have issues with the config?

Thanks for any help.

function FindProxyForURL(url, host) {

   /* Our proxy list */
   OURPROXY = "PROXY 172.22.59.X:3128; DIRECT"
   INOUR = "ourgroup.internal"

   /* Normalize the URL and HOST for pattern matching */
   url = url.toLowerCase();
   host = host.toLowerCase();

   /* Our Network Entry */
   if (isResolvable(INOUR)) {
       /* Don't proxy local services */
       if (isInNet(host, "10.0.0.0", "255.0.0.0")
       ) {
           return "DIRECT";
       }

       /* Proxy only http & https */
       if (url.substring(0, 5) == "http:" || url.substring(0, 6) == "https:") {
           /* Don't proxy local hostnames (without dots) */
           if (isPlainHostName(host)) {
               return "DIRECT";
           }
           /* END: Don't proxy local hostnames */
           /* START: Internal systems */
           if (shExpMatch(host, "*.example.com") ||
               shExpMatch(host, "example.com") ||
               /* END: Internal systems */
               /* START: Split VPN tunnel */
               shExpMatch(host, "*.example2.com") ||
               shExpMatch(host, "example2.com") ||
               /* END: Split VPN tunnel */
           ) {
               return "DIRECT";
           }
           /* END: Don't proxy to internal systems */
           return OURPROXY;
       } else {
         return "DIRECT";
       }
       /* END: Proxy only http & https */
   } else {
     return "DIRECT";
   }
   /* END: Our Network Entry */
   return "DIRECT";

}

In the past when I saw an article that I wanted to email to myself, I would click on the envelop icon and it would go to “choose and application to open the mail to link” I would choose if I remember correctly Yahoo and it would open up.

Now the only choice I have if Firefox, and when I click on it nothing happens. What is the problem?

Under”Choose other Applications”, there is nothing to forward that article to me.

After a mistaken forced restart (inadvertent pressure on the shutdown/start key), one of the 3 windows I had open is invisible. It shows in the 'Windows" menu as one of 3 but when I select it - nothing. It does not show as a recently closed window in History. I have restarted Firefox multiple times, including deleting the xulstore.json file then restarting (a fix from another similar thread).

How can I restore this inaccessible window?

Thanks

For years I have watched the French evening news (le j-t de France 2) on Firefox. But once the latest version was installed, it has no longer worked. I get to the website okay, but when I click on the arrow to start the program, nothing happens. I've made the website an exception to pop-up blocking and have canceled the no tracking icon on that site, but it hasn't helped. Any suggestions? (I'm a professor emeritus of French.)

My email screen has gone to a larger page that will not fit on the computer screen, whether in full screen or partial, the inbox is pushed off the left side, and the email previews are so large they extend half the way across from the right side. Previously most of the center was for email lists, but now it is just a small part that will only show two or three emails. How can I change it back the the old format?

Lately Full Screen to Landscape mode for YouTube and other websites is not working (Screen doesn't rotate to Landscape Mode screen stays at Portrait Mode at Full Screen) Please fix this issue.

I have an on-line subscription to the Sydney Morning Herald. Recently, every time I try to read an article, Firefox freezes. I can read SMH okay on my iPad. If I transfer the SMH Article URL into Edge everything works okay. What have they done to Firefox?

Firefox always brings up the saved password for a particular website, but the password is old and wrong. Going to the Logins and Passwords management page, I enter a search for the website as it appears in the address bar, but there is no associated login in Firefox. There is no password associated with any part of the website's name or URL in 'about:logins' . Yet still some password shows up with a saved login. How do I find the password for this website and correct the password?